Global SaaS Customer Success Manager — Onboarding & Growth

Vish; San Juan de Terranova; On-site; CAD 70,000 - 95,000; Full time

Benefits offered by this job

Sick days

Bereavement days

RRSP with up to 3% match

Health and dental coverage

Travel and expense budget

Collaborative culture

Job summary

Vish is hiring a Customer Success Manager to onboard new customers (including system configuration, setup, and user training) while providing customer support to salon owners and their employees. The role spans Canada, the US, UK, Australia, and New Zealand.

As CSM, you will manage end-to-end relationships from onboarding through renewal, drive retention, identify upsell opportunities, and collaborate with Sales, Product, and Engineering to deliver outcomes and value.

Qualifications

• 2–4 years of customer success or account management in a B2B SaaS environment.

Responsibilities

• Manage end-to-end customer relationships from onboarding to renewal and expansion.
• Build trust-based relationships with salon owners, managers and senior stylists.
• Drive customer retention and reduce churn across your book of business.
• Conduct regular check-ins and business reviews to demonstrate value and surface growth opportunities.
• Identify upsell and expansion opportunities and partner with Sales to close them.
• Gather and communicate structured customer feedback to inform product development.
• Use customer usage data and analytics to prioritise focus and improve outcomes.
• Track customer data and activity in HubSpot.
• Partner with Sales, Product, and Engineering to deliver customer outcomes.

Skills

Customer relationships

Onboarding

Account management

SaaS

Written communication

Verbal communication

Time zone experience

MS Excel

HubSpot

Tools

HubSpot

MS Excel

Job description

Vish is hiring a Customer Success Manager to onboard new customers (including system configuration, setup, and user training) while providing customer support to salon owners and their employees. The role spans Canada, the US, UK, Australia, and New Zealand.

As CSM, you will manage end-to-end relationships from onboarding through renewal, drive retention, identify upsell opportunities, and collaborate with Sales, Product, and Engineering to deliver outcomes and value.