Growth‑Oriented Customer Success Manager (SaaS)

Rival Technologies; Vancouver; Hybrid; CAD 80,000 - 90,000; Full time

Benefits offered by this job

Stock options

RRSP matching

Parental leave top-up

Hybrid work model

Home office benefits

3 weeks vacation

Toronto or Vancouver based

Health and dental plan

Mental health days

Annual mental health benefits

Job summary

Rival Technologies, the world's best conversational research platform, is seeking a Customer Success Manager to own client accounts, deliver projects, and build trusted-advisor relationships with a focus on delivering exceptional experiences.

You will identify growth opportunities, translate client needs into actionable insights, and collaborate with sales during onboarding in a hybrid role based in Vancouver or Toronto.

Qualifications

• 3+ years of experience in an account manager or customer success role.
• Undergraduate degree in a related field.
• Excellent communication skills, both written and verbal.
• Strong client-first mindset with focus on high-quality work and customer experience.
• Strong technical skills – comfortable with Excel and learning new tech.
• Strong problem-solving skills and ability to handle ambiguity.
• Familiar with AI tools and motivated to grow AI skills.

Responsibilities

• Own and manage a portfolio of client accounts, ensuring successful project delivery and strong client relationships.
• Identify and nurture opportunities for account growth and expansion.
• Translate client needs into clear project direction and actionable insights.
• Focus on program and project execution including quality assurance.
• Responsible for day-to-day project and client needs, with guidance from senior team members.
• Liaise with the sales team for a seamless client transition through onboarding.
• Act as main customer contact at the project level.
• Encourage product adoption and expansion.
• Keep project budget, timeline, and resources in-line with project plan and specifications.

Skills

Account management

Customer success

Excellent communication

Excel knowledge

Problem solving

AI tools familiarity

Adaptability

Education

Bachelor's degree

Tools

Excel

Job description

Rival Technologies, the world's best conversational research platform, is seeking a Customer Success Manager to own client accounts, deliver projects, and build trusted-advisor relationships with a focus on delivering exceptional experiences.

You will identify growth opportunities, translate client needs into actionable insights, and collaborate with sales during onboarding in a hybrid role based in Vancouver or Toronto.