Growth-Focused CS Manager, Fitness SaaS

FLiiP; Brossard; Hybrid; CAD 65,000 - 100,000; Full time

Benefits offered by this job

Hybrid work model with flexible remote

Health & insurance benefits

Competitive salary and benefits

Direct access to executive team and成长

Job summary

FLiiP is seeking a proactive Customer Success Manager in Canada to drive retention and expansion for fitness businesses using our SaaS platform. In this founding CS role you’ll own relationships from onboarding to renewal and work closely with sales, product, and support teams to deliver outstanding outcomes.

You’ll guide clients through transitions, identify upsell opportunities, advocate for customers, and translate usage data into measurable ROI, while shaping our growing customer success

Qualifications

• 3-5 years of customer success, account management, or client-facing experience.
• Bilingual - French/English (written and verbal) with a preference for English native speakers.
• Experience in B2B SaaS or technology environments.
• Proven track record of managing customer relationships and driving retention.
• Analytical mindset with ability to interpret customer data and usage metrics.
• Self-motivated with excellent organizational and project management skills.
• Experience in fitness, wellness, or related industries is an asset.

Responsibilities

• Onboard new clients and transition from their previous software to FLiiP.
• Identify opportunities for account expansion and revenue generation within our customer base.
• Advise customers on how to improve their performance and their return on investment.
• Clearly communicate the benefits of new product features and ensure customers adopt them quickly.
• Work closely with our product and engineering teams to resolve issues.
• Collaborate with clients to help them fully understand our value and achieve results.

Skills

Customer success

Account management

B2B SaaS

Analytical mindset

Bilingual French/English

Project management

Fitness industry knowledge

Job description

FLiiP is seeking a proactive Customer Success Manager in Canada to drive retention and expansion for fitness businesses using our SaaS platform. In this founding CS role you’ll own relationships from onboarding to renewal and work closely with sales, product, and support teams to deliver outstanding outcomes.

You’ll guide clients through transitions, identify upsell opportunities, advocate for customers, and translate usage data into measurable ROI, while shaping our growing customer success