Global Knowledge & Learning Enablement Lead

Manulife; Waterloo; Híbrido; CAD 59.000 - 99.000; Jornada completa

Descripción de la vacante

Manulife in Waterloo, Ontario, seeks a Global Knowledge Governance & Training Lead to drive knowledge resources and learning programs across Global People Services. You will partner with content owners and SMEs to improve accessibility, quality, and readiness for new processes and technologies.

You will design and deliver learning, enablement, and governance documentation; monitor metrics; and coach content authors.

Formación

• Experience in knowledge management, learning and development, training, HR operations, or a related field.
• Experience creating, maintaining, reviewing, or supporting knowledge content, procedures, documentation, or reference materials.
• Experience applying content governance standards, quality review processes, or knowledge management practices.
• Experience designing, developing, and delivering training programs and learning materials for diverse audiences.
• Strong facilitation, presentation, and communication skills with the ability to translate complex information into clear content.
• Experience collaborating with SMEs and stakeholders to develop knowledge and learning solutions.
• Strong organizational and project management skills with the ability to manage multiple priorities and deadlines.

Responsabilidades

• Govern knowledge content quality, accessibility, and governance standards.
• Conduct content audits and lifecycle activities: reviews, feedback, maintenance, improvement.
• Coach content owners and authors on standards and best practices.
• Develop governance templates, job aids, and supporting resources.
• Monitor knowledge performance metrics and identify improvements.
• Onboard and enable content owners, authors, and approvers with governance processes.
• Design, develop, and deliver learning programs for GPS colleagues and stakeholders.
• Support adoption of new processes, technologies, and service delivery models.
• Facilitate virtual and in-person training sessions and workshops.
• Assess learning needs and address capability gaps and business requirements.

Conocimientos

Knowledge management

Learning & development

Training design

HR operations

Content governance

Facilitation

Cross-functional collaboration

Project management

Herramientas

ServiceNow

SharePoint

Articulate Storyline

Articulate Rise

Descripción del empleo

Manulife in Waterloo, Ontario, seeks a Global Knowledge Governance & Training Lead to drive knowledge resources and learning programs across Global People Services. You will partner with content owners and SMEs to improve accessibility, quality, and readiness for new processes and technologies.

You will design and deliver learning, enablement, and governance documentation; monitor metrics; and coach content authors.