Hybrid Learning & Documentation Analyst

Manulife; Halifax; Hybrid; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Flexible work environment

Inclusive culture

Job summary

Manulife is seeking a Documentation and Training Analyst to consolidate future-state designs, business rules and readiness requirements into integrated procedures and learning assets. This role partners with Product Owners, Business SME Leads and Change Management to ensure content accuracy and release readiness.

The ideal candidate blends instructional design with technical writing, business analysis and disciplined document control, thriving in an agile transformation where content evolves

Qualifications

• Experience in operational documentation, technical writing, instructional design, learning development, business transformation or a related field.
• Demonstrated experience creating procedures, job aids, facilitator guides, participant materials and digital or blended learning content.
• Strong ability to synthesize process maps, requirements, business rules, controls and system information into clear role-based guidance.
• Experience facilitating working sessions, content reviews, train-the-trainer sessions or employee learning.
• Strong written communication, editing, stakeholder-management and organizational skills, with close attention to accuracy and document control.
• Ability to manage multiple deliverables in an agile environment where requirements, designs and release plans continue to evolve.

Responsibilities

• Develop operational documentation: create end-to-end procedures, SOPs, job aids, quick-reference guides and knowledge articles.
• Translate designs, requirements, rules and controls into clear role-based instructions and ensure accuracy.
• Design and deliver learning solutions: create curricula, facilitator guides, e-learning content and simulations.
• Enable readiness and adoption by aligning with Change Management and coordinating readiness activities.
• Support transformation delivery by coordinating inputs across business units and applying AI tools where approved.

Skills

Instructional design

Technical writing

Business analysis

Facilitation

Document control

Tools

Salesforce

AI tools

Job description

Manulife is seeking a Documentation and Training Analyst to consolidate future-state designs, business rules and readiness requirements into integrated procedures and learning assets. This role partners with Product Owners, Business SME Leads and Change Management to ensure content accuracy and release readiness.

The ideal candidate blends instructional design with technical writing, business analysis and disciplined document control, thriving in an agile transformation where content evolves