Global Knowledge & Learning Leader

Manulife/John Hancock; Southwestern Ontario; Hybrid; CAD 59,000 - 99,000; Full time

Benefits offered by this job

Hybrid work arrangement

Comprehensive benefits

Professional development opportunities

Pension & retirement plans

Job summary

Manulife/John Hancock is seeking a Global Knowledge Governance & Training Lead to enable employees and service teams with knowledge resources and learning experiences. You will govern knowledge quality, design learning programs, and support adoption of new processes and technologies across Global People Services.

The role partners with content owners, SMEs, and operations to drive readiness, capability-building, and improved knowledge self-service, service delivery, and outcomes.

Qualifications

• Experience in knowledge management, learning and development, training, or HR operations.
• Experience creating or supporting knowledge content and procedures.
• Experience applying governance standards and quality review processes.
• Experience designing and delivering training for diverse audiences.

Responsibilities

• Govern knowledge content quality and governance; audit assets and maintain lifecycle processes.
• Design and deliver learning programs to support GPS colleagues and stakeholders.
• Facilitate training sessions and assess learning impact using feedback and outcomes.
• Support onboarding and enablement of content owners and authors with standards and templates.

Skills

Knowledge governance

Learning & development

Content management

Training design

Stakeholder collaboration

Project management

Facilitation

Tools

ServiceNow

SharePoint

Articulate Storyline

Rise

Job description

Manulife/John Hancock is seeking a Global Knowledge Governance & Training Lead to enable employees and service teams with knowledge resources and learning experiences. You will govern knowledge quality, design learning programs, and support adoption of new processes and technologies across Global People Services.

The role partners with content owners, SMEs, and operations to drive readiness, capability-building, and improved knowledge self-service, service delivery, and outcomes.