Global Knowledge & Learning Leader

Manulife; Southwestern Ontario; Híbrido; CAD 59.000 - 99.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health and dental benefits

Pension and savings plans

Paid time off

Descripción de la vacante

Manulife is seeking a Global Knowledge Governance & Training Lead to enable employees with knowledge, learning resources, and readiness for new processes and technologies. You’ll govern employee-facing knowledge, lead training initiatives, and support capability building across Global People Services in a hybrid environment.

You will collaborate with content owners and SMEs to improve content quality, enable self-service, and drive better service delivery and outcomes.

Formación

• Experience in knowledge management, learning and development, or HR operations.
• Experience creating, maintaining, reviewing, or supporting knowledge content, procedures, or reference materials.
• Experience applying knowledge governance standards and quality review processes.
• Experience designing, developing, and delivering training programs for diverse audiences.
• Strong facilitation, presentation, and communication skills with the ability to translate complex information into clear content.
• Experience collaborating with subject matter experts and stakeholders on knowledge and learning solutions.
• Strong organizational and project management skills with the ability to manage multiple priorities and deadlines.

Responsabilidades

• Govern knowledge content quality and continuous improvement.
• Monitor assets for quality, accessibility, publishing, and governance standards.
• Guide content owners and authors on governance standards and best practices.
• Develop governance documentation, templates, job aids, and supporting resources.
• Track knowledge performance metrics and identify opportunities to improve user experience.
• Design, develop, maintain, and deliver learning programs.
• Assess learning effectiveness and address capability gaps and business needs.

Conocimientos

Knowledge management

Learning & development

Training design & delivery

Content governance

Facilitation & communication

Stakeholder collaboration

Project management

Herramientas

ServiceNow

SharePoint

Articulate Storyline

Articulate Rise

Descripción del empleo

Manulife is seeking a Global Knowledge Governance & Training Lead to enable employees with knowledge, learning resources, and readiness for new processes and technologies. You’ll govern employee-facing knowledge, lead training initiatives, and support capability building across Global People Services in a hybrid environment.

You will collaborate with content owners and SMEs to improve content quality, enable self-service, and drive better service delivery and outcomes.