Global Import Solutions Specialist

Livingston International; Canada; On-site; CAD 52,000 - 78,000; Full time

Job summary

Livingston International is hiring an Import Coordinator to be the primary contact for client inquiries and issues, resolving root causes and providing support across a client service pool. The role may be based in Canada or the US, reflecting a cross-border service model.

Responsibilities include resolving inquiries, managing client relationships, researching complex issues, and ensuring client satisfaction with timely resolutions.

Qualifications

• 2 years of related experience.
• High School/GED or equivalent is required.
• Associates Degree or post-secondary education is required.

Responsibilities

• Respond to and resolve general and complex inquiries, ensuring root-cause resolution.
• Maintain relationships with clients and share insights with leadership and client service teams.
• Ensure client satisfaction with responses and resolutions to inquiries and complaints.
• Research and resolve complex client inquiries, including import permits, refunds/amends, duty and tax calculations.
• Handle general inquiries about import documentation, classification, and invoicing.
• Identify opportunities for process improvements and communicate with relevant teams.
• Process credits, rebills, and write-offs within prescribed guidelines; manage refunds or amends.
• Provide proactive client information based on identified needs to support client relationships.

Skills

Communication

Problem solving

Initiative

Operating systems

Tech knowledge

Windows apps

Customs knowledge

Tariff schedule

Professional appearance

Industry websites

Education

High School/GED

Associates degree

Job description

Livingston International is hiring an Import Coordinator to be the primary contact for client inquiries and issues, resolving root causes and providing support across a client service pool. The role may be based in Canada or the US, reflecting a cross-border service model.

Responsibilities include resolving inquiries, managing client relationships, researching complex issues, and ensuring client satisfaction with timely resolutions.