Ocean Freight Coordinator

Livingston International; Laval; On-site; CAD 45,000 - 65,000; Full time

Job summary

Livingston International in Laval, Quebec invites applications for an IFTS Coordinator to join the International Freight and Transportation Services group. The role focuses on intermediate level shipment scheduling, trouble shooting, delivery coordination, processing of transactions to completion and rate quoting.

You will work with internal departments and vendors to ensure efficient service, accurate billing, and ongoing customer satisfaction in a fast-paced environment.

Qualifications

• 1 year of experience in a similar role
• High School/GED or equivalent required
• Strong organizational and time-management abilities
• Ability to communicate clearly with clients and vendors

Responsibilities

• Process documentation for the physical movement of cargo; identify discrepancies or issues
• Meet customer expectations by suggesting process improvement and proactive measures
• Develop and maintain an excellent working relationship with internal departments and/or vendors
• Create, update and execute SOPs for new and existing clients
• Input applicable financial components of shipments for proper billing of customers
• Meet deadlines related to department and customer KPIs/SOPs
• Collaborate with support staff, overseas offices and third parties to ensure efficiency and customer service
• Identify and forward upselling opportunities to manager
• Negotiate pricing with vendors and quote clients
• Assist team members to ensure timely completion of work and problem solving

Skills

Detail-oriented

Customer service

Time management

Multi-tasking

MS Office

Communication

Decision making

Education

High School/GED

Tools

MS Office Suite

Job description

Join Livingston and its International Freight and Transportation Services group. Livingston is a market leader offering customs brokerage, consulting and compliance, and freight forwarding services at more than 90 key locations in North America, Europe and Asia. Our strategy is focused on aggressively growing and investing in our freight services, and that’s why we need you. Join our freight team and grow your career in this fast-paced team environment as we take on new customers, build new services and move into new trade lanes. The opportunities await you!

Job Type:Full Time

JOB SUMMARY

The IFTS Coordinator is responsible for intermediate level shipment scheduling, trouble shooting, delivery coordination, processing of transactions to completion and rate quoting.

KEY DUTIES & RESPONSIBILITIES

• Process documentation for the physical movement of cargo; identify discrepancies or issues.
• Meet customer expectations by suggesting process improvement and proactive measures.
• Develop and maintain an excellent working relationship with internal departments and/or vendors.
• Create, update and execute SOP’s for new and existing clients
• Understand and input applicable financial components of shipments for proper billing of customers
• Meet required deadlines associated with department and customer KIP & SOP.
• Collaborate with support staff, overseas offices and other third parties to ensure efficiency, continued exemplary customer service, and relationship development
• Identify and forward upselling opportunities to manager
• Efficiently identify the most cost-effective solution based on each clients’ shipment specific needs
• Establish and maintain personal relationships with current vendors and overseas agents
• Maintain profitability of accounts and identify opportunities for increasing revenue and profit margins by negotiating pricing with vendors and quoting clients
• Assist other team members as needed to ensure timely completion of workParticipate fully with other staff members in day to day operation including setting priorities, organizing, scheduling work and problem solving
• Communicate client issues or changes to the next level
• Develop knowledge of the shipping process and government regulations through cross training with other team members
• Perform other related duties as assigned by management.
• Adhere to established policies and procedures.
  

KNOWLEDGE & SKILLS

• Highly motivated and detail-oriented team player and dedicated to providing high quality customer service
• Excellent decision-making skills; ability to learn, adapt, and thrive under pressure
• Proven organizational and time management skills; ability to multi-task
• Customer Service Skills – Communicate effectively, directly and indirectly, with clients, vendors, co-workers, government agencies, and industry partners via phone and email to complete challenging tasks in a time sensitive manner
• MS Office Suite skills – most importantly, Outlook, Excel, and Word
  

WORK EXPERIENCE – MINIMUM REQUIRED

1 year of experience

EDUCATION

Required: High School/GED or equivalent

COMPETENCIES

Leading and Developing

Accountability

Business Acumen and Straight Talk

Inclusion and Collaboration

Customer First Focus

Agility

Livingston is proud to be an equal opportunity workplace and is an affirmative action employer.