Ocean Coordinator

Livingston International; Toronto; On-site; CAD 46,000 - 62,000; Full time

Job summary

Livingston International is seeking an IFTS Coordinator in Toronto to manage intermediate shipment scheduling, troubleshoot issues, and coordinate delivery. The role involves processing transactions to completion, quoting rates, and collaborating with internal teams and overseas partners.

The ideal candidate has at least one year of experience, strong customer service skills, and proficiency in MS Office. Exposure to shipping processes and government regulations is a plus, with a focus on

Qualifications

• 1 year of experience
• Excellent communication and teamwork
• Ability to multi-task and manage time
• Strong customer service orientation

Responsibilities

• Process documentation for the physical movement of cargo.
• Meet customer expectations by suggesting process improvements and proactive measures.
• Develop and maintain relationships with internal departments and vendors.
• Create, update and execute SOPs for clients.
• Input financial components of shipments for proper billing.

Skills

Customer Service

Decision-making

Organizational skills

Multi-tasking

Detail-oriented

Team player

MS Office Suite

Education

High School/GED or equivalent

Tools

MS Office Suite

Job description

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Join Livingston and its International Freight and Transportation Services group. Livingston is a market leader offering customs brokerage, consulting and compliance, and freight forwarding services at more than 90 key locations in North America, Europe and Asia. Our strategy is focused on aggressively growing and investing in our freight services, and that’s why we need you. Join our freight team and grow your career in this fast-paced team environment as we take on new customers, build new services and move into new trade lanes. The opportunities await you!

Job Type:Full Time

JOB SUMMARY

The IFTS Coordinator is responsible for intermediate level shipment scheduling, trouble shooting, delivery coordination, processing of transactions to completion and rate quoting.

KEY DUTIES & RESPONSIBILITIES

• Process documentation for the physical movement of cargo; identify discrepancies or issues.
• Meet customer expectations by suggesting process improvement and proactive measures.
• Develop and maintain an excellent working relationship with internal departments and/or vendors.
• Create, update and execute SOP’s for new and existing clients
• Understand and input applicable financial components of shipments for proper billing of customers
• Meet required deadlines associated with department and customer KIP & SOP.
• Collaborate with support staff, overseas offices and other third parties to ensure efficiency, continued exemplary customer service, and relationship development
• Identify and forward upselling opportunities to manager
• Efficiently identify the most cost-effective solution based on each clients’ shipment specific needs
• Establish and maintain personal relationships with current vendors and overseas agents
• Maintain profitability of accounts and identify opportunities for increasing revenue and profit margins by negotiating pricing with vendors and quoting clients
• Assist other team members as needed to ensure timely completion of work
• Participate fully with other staff members in day to day operation including setting priorities, organizing, scheduling work and problem solving
• Communicate client issues or changes to the next level
• Develop knowledge of the shipping process and government regulations through cross training with other team members
• Perform other related duties as assigned by management.
• Adhere to established policies and procedures.
  

KNOWLEDGE & SKILLS

• Highly motivated and detail-oriented team player and dedicated to providing high quality customer service
• Excellent decision-making skills; ability to learn, adapt, and thrive under pressure
• Proven organizational and time management skills; ability to multi-task
• Customer Service Skills – Communicate effectively, directly and indirectly, with clients, vendors, co-workers, government agencies, and industry partners via phone and email to complete challenging tasks in a time sensitive manner
• MS Office Suite skills – most importantly, Outlook, Excel, and Word
  

WORK EXPERIENCE – MINIMUM REQUIRED

1 year of experience

EDUCATION

Required: High School/GED or equivalent

COMPETENCIES

Leading and Developing

Business Acumen and Straight Talk

Accountability

Inclusion and Collaboration

Customer First Focus

Agility

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

For Canada:Livingston is an equal opportunity employer and committed to creating and sustaining an inclusive environment in which all individuals are treated with dignity, respect and one which reflects the diversity of the community in which we operate. Accommodations are available for applicants and employees with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please advise when submitting your application.