Global Customs Release Analyst

Livingston International; Emerson; On-site; CAD 35,000 - 52,000; Full time

Job summary

Livingston International in Canada is seeking a Production/Release Operations professional responsible for timely processing, rating, and release of client shipments across multiple modes, including 24/7 operations. You will ensure accuracy, prepare entries, and comply with customs requirements and internal standards.

The role emphasizes attention to detail, client service, and collaboration with Release Operations and Service Delivery leadership.

Qualifications

• No experience required
• Required: High School/GED or equivalent
• Preferred: Associates Degree or post-secondary education

Responsibilities

• Ensure accurate and timely processing of shipments which could include all modes of transportation.
• Create customs entries through review, proper selection of client and client records, proper vendor and keyword selection, interpretation of documentation for all clients' shipments, in a one-step process for both high and low value shipments.
• Data entry of shipment information for release (NSC), rating and billing and ensuring that all mandatory fields are completed and accurate.
• Ensure correct value for duty is reported based on invoice details and terms of sale. Establish correct value for duty and tariff treatment by selecting the correct keyword/HS code
• Contact Release Import Analyst or the client service team as required for missing documentation, information or instructions necessary to release a shipment.
• Verify documentation for release conditions, compliance and rating compliance (e.g., free trade certificates).
• Ensure that all LI,I SOP's, ESPs (Exceptions to Standard Procedures) and business rules are adhered to following special client instructions, notes and alerts.
• Identify ESPs and SOPs to improve efficiencies to enhance client service and improve day to day Client Service team operations.
• Research and respond to Call Center requests for information (ranges from BOL update to driver waiting) in a professional manner via phone or email in non-Air/Sea locations.
• Prioritize and complete work in accordance with client and customs requirements as assigned by the Production Manager / Manager, Release Operations in compliance with Customs requirements Livingston standards.
• Escalate two-step release requirements, authorization or release issue resolution to the Client Import Analyst, Release Import Analyst or Supervisor in the US or the Customs Specialist supporting Release Operations in Canada, for escalation authorization or issue resolution.
• Update, approve and release information for billing as required. (Canada only)
• When applicable, assist in billing and data entry (ASR – automated systems rating) where required.
• Participate fully with other team members in the day-to-day operation of Release Operations.
• Endeavor to utilize and take advantage of system automation tools that are available to support release processing.
• Perform other related duties as assigned by management.
• Adhere to established policies and procedures.

Skills

Oral and written communication

Client service

Attention to detail

Problem solving

Decision making

Professional image

Word processing

Excel

Education

High School/GED or equivalent

Associates Degree or post-secondary education

Tools

Word

Excel

Job description

Livingston International in Canada is seeking a Production/Release Operations professional responsible for timely processing, rating, and release of client shipments across multiple modes, including 24/7 operations. You will ensure accuracy, prepare entries, and comply with customs requirements and internal standards.

The role emphasizes attention to detail, client service, and collaboration with Release Operations and Service Delivery leadership.