Global Field Service Advisor & Diagnostic Specialist

Multimatic; Newmarket; On-site; CAD 47,000 - 87,000; Full time

Job summary

Multimatic Niche Vehicles North America (MNVNA) seeks an experienced Service Advisor and "+Fly in Doctor" with field service support expertise. Liaison between dealerships, customers and supplier, diagnosing service issues and coordinating repairs remotely or on-site.

Role includes organizing concerns, sourcing parts, managing timelines, and documenting activities. Travel may be domestic or international to support global dealerships.

Qualifications

• Expert level vehicle maintenance/repair experience.
• Strong customer service background.
• Ability to work across global locations and communicate effectively.

Responsibilities

• Perform vehicle repairs in house and at offsite locations.
• Travel domestically or internationally when required.
• Assist with diagnosis and supervise remote repairs at dealerships.

Skills

Vehicle maintenance

Customer service

Communication

Team collaboration

Tools

CQIS

CAD Software

PTS

OWS

Ariba

SAP

Covisint

MicroCat

Job description

Multimatic Niche Vehicles North America (MNVNA) seeks an experienced Service Advisor and "+Fly in Doctor" with field service support expertise. Liaison between dealerships, customers and supplier, diagnosing service issues and coordinating repairs remotely or on-site.

Role includes organizing concerns, sourcing parts, managing timelines, and documenting activities. Travel may be domestic or international to support global dealerships.