Service Advisor

Multimatic; Newmarket; On-site; CAD 47,000 - 87,000; Full time

Job summary

Multimatic Niche Vehicles North America (MNVNA) seeks an experienced Service Advisor and "+Fly in Doctor" with field service support expertise. Liaison between dealerships, customers and supplier, diagnosing service issues and coordinating repairs remotely or on-site.

Role includes organizing concerns, sourcing parts, managing timelines, and documenting activities. Travel may be domestic or international to support global dealerships.

Qualifications

• Expert level vehicle maintenance/repair experience.
• Strong customer service background.
• Ability to work across global locations and communicate effectively.

Responsibilities

• Perform vehicle repairs in house and at offsite locations.
• Travel domestically or internationally when required.
• Assist with diagnosis and supervise remote repairs at dealerships.

Skills

Vehicle maintenance

Customer service

Communication

Team collaboration

Tools

CQIS

CAD Software

PTS

OWS

Ariba

SAP

Covisint

MicroCat

Job description

Position Overview:

Multimatic Niche Vehicles North America (MNVNA) is looking for an experienced Service Advisor and "Fly in Doctor" with an expertise in Field Service Support, automotive repair and manufacturing.

The Service Advisor will act as the liaison between dealerships, customers and the supplier/manufacturer while effectively diagnosing vehicle service issues and managing repair timelines either remotely or on-site. The successful candidate must be able to effectively organize incoming concerns and communicate the customer's vehicle requirements so that tasks are executed in an accurate and timely manner. They must also be able to source parts and organize shipments.

Duties and Responsibilities:

• Perform vehicle repairs in house and at offsite locations


• Ability to travel domestically or internationally for work if necessary


• Assist with diagnosis and supervise repairs remotely at dealerships around the World as a \"Fly in Doctor\"


• Comply with relevant local Health and Safety legislation and company Health and Safety Policies


• Be the main point of contact between the company, the dealerships, and the customers


• Identify and record any issues related to service and warranty and organize/communicate them in a way that deliverables can be tracked, and closure can be expedited


• Document and summarize activities and status to keep teams and management informed


• Consult with the manufacturing team regarding necessary repairs or service part builds


• Determine the cost and timeline for vehicle service / repairs and prepare Estimates


• Document incoming repairs photographically and in written reports


• Submission of claims for vehicle/part warranty, shipment expediting, and/or other repairs


• Order all parts as required and organize their movement to the intended locations including all necessary paperwork


• Manage, coordinate and prioritize several activities with flexibility within a fast-paced challenging environment


• Managing part number revisions and updating various systems to keep them aligned and current while staying on top of pricing updates


• Owning the Service Bill of Materials and maintaining it as required to keep up with changes


• Reviewing and updating Workshop Manuals and other service documentation to capture lessons learned and improve communication


• Other duties as defined by the leadership team

Education and Experience:

• Must have expert level professional vehicle maintenance/repair and customer service experience


• Minimum 5 years in the automotive industry ideally including Dealership Service Department experience


• Excellent verbal and written communication skills


• Ability to adapt communications to account for sensitivity of information


• Ability to understand and exercise cultural etiquette as required when travelling


• Ability to work in a team-based environment as well as establish and maintain cooperative working relationships between the customers and supplier/manufacturer


• Strong organizational, time management and problem-solving skills to perform the job successfully and independently


• Highly proficient in Microsoft Word, Excel, PowerPoint


• Bonus if proficient in CQIS, CAD Software, PTS, OWS, Ariba, SAP, Covisint, MicroCat

This job posting is for an existing vacancy. The total cash compensation range for this position is expected to be:

$47,424.00 - $87,000.00

To learn more about Multimatic, check out our youtube channel - https://www.youtube.com/watch?v=psOjJIh3t90

As part of our commitment to ensuring our employment practices are fair, accessible, and inclusive of persons with disabilities, recruitment-related accommodations for disabilities, are available upon request throughout the recruitment and assessment process for applicants with disabilities.