Gérant Service Clientèle — Leadership Retail et Croissance

Walmart; Brossard; On-site; CAD 22,000 - 32,000; Full time

Job summary

Walmart Canada in Brossard is seeking a Customer Service Manager to lead front end operations, ensuring exceptional customer service and a positive shopping experience. You will drive compliance with company programs, oversee transactions, and train associates for peak performance in a fast-paced retail environment.

The role emphasizes safety, loss prevention, and efficient front-end coverage, including cash management and register controls, with opportunities to promote Walmart programs and

Qualifications

• Experience leading front-end retail operations.
• Proven ability to train associates on store procedures.
• Experience handling cash management and registers.
• Strong safety and loss prevention knowledge.
• Ability to work evenings, weekends, holidays.

Responsibilities

• Lead front end operations to deliver customer service.
• Oversee transactions, returns, and exchanges with approvals.
• Provide guidance to associates and resolve issues.
• Train associates on systems, policies, and safety.
• Promote company programs and initiatives.
• Ensure EAS functioning and loss prevention.
• Manage daily opening/closing of registers.
• Ensure proper shift coverage.

Skills

Leadership

Customer service

Operations management

Training

Cash handling

Tools

POS systems

EAS systems

Job description

Walmart Canada in Brossard is seeking a Customer Service Manager to lead front end operations, ensuring exceptional customer service and a positive shopping experience. You will drive compliance with company programs, oversee transactions, and train associates for peak performance in a fast-paced retail environment.

The role emphasizes safety, loss prevention, and efficient front-end coverage, including cash management and register controls, with opportunities to promote Walmart programs and