French Bilingual CX Specialist - Remote

Quince; Montreal; Remote; CAD 30,000 - 42,000; Full time

Benefits offered by this job

3-week paid training

Set schedule with guaranteed hours

Healthcare coverage (dental, vision, >

Virtual healthcare

Life and disability insurance

401K plan

Referral bonuses up to $1,000

Job summary

Quince in Montreal is seeking a French bilingual Customer Experience Specialist to join our remote team. You’ll handle inquiries via chat, email and phone, resolve issues with empathy, and guide customers through our luxury essentials in a fast-paced e-commerce environment.

As part of a growth-minded culture, you’ll build lasting relationships, share insights to improve service, and grow through specialist, leadership or enablement tracks while enjoying a structured schedule and comprehensive

Qualifications

• High School diploma or GED is required.
• Bilingual in French and English, written and spoken.
• Minimum 2 years of customer service experience.
• Proven ability to build relationships and resolve issues remotely.

Responsibilities

• Own each customer interaction from start to finish with clarity and care.
• Resolve issues with empathy and turn challenges into positive experiences.
• Navigate tools efficiently while maintaining a human touch.
• Share insights on recurring patterns to improve the experience.
• Become a product expert to guide customers authentically.

Skills

Customer service

Bilingual (FR/EN)

Relationship building

Remote communication

Education

High School diploma or GED

Job description

Quince in Montreal is seeking a French bilingual Customer Experience Specialist to join our remote team. You’ll handle inquiries via chat, email and phone, resolve issues with empathy, and guide customers through our luxury essentials in a fast-paced e-commerce environment.

As part of a growth-minded culture, you’ll build lasting relationships, share insights to improve service, and grow through specialist, leadership or enablement tracks while enjoying a structured schedule and comprehensive