Bilingual Tech Support Specialist (French/English) Remote

Foundever

Canada

Remote

CAD 26,000 - 28,000

Part time

3 days ago

Be an early applicant

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Benefits offered by this job

Work from home

Paid training

Internal transfer opportunities

Performance-based incentives

Job summary

Foundever is seeking a Seasonal Technical Customer Service Representative (Bilingual French + English) to support a leading financial technology brand from a remote Canadian base. You will handle inbound tier 1 inquiries, diagnose software issues, guide customers through tasks, and document interactions while maintaining data accuracy.

The role requires fluency in English and French, availability to work 40 hours weekly, and eligibility to work full-time in Canada.

Qualifications

Must be authorized to work full-time hours in Canada.
Must be at least 18 years old.
Secondary/high school diploma or equivalent.
Flexible to work nights, evenings and weekends.
Must be proficient in both English and French.
Ability to multitask and navigate screens while assisting customers.
Must be able to complete a pre-employment background check.

Responsibilities

Deliver exceptional customer support through inbound phone calls.
Perform technical assistance by diagnosing, troubleshooting and resolving software/product issues.
Guide customers through completing specific tasks/actions within the software.
Educate customers on various products and solutions to fit their needs.
Accurately document customer interactions and maintain customer account information per client guidelines.
De-escalate customer concerns using effective communication techniques.