Remote Bilingual Customer Service & Sales Specialist

NTT DATA North America; Ottawa; Remote; CAD 24,000 - 34,000; Full time

Benefits offered by this job

All equipment provided

Virtual paid training

Comprehensive benefits

Employee Assistance Program

RRSP options

Disability coverage

Rewards and Recognition

Internal career advancement

Job summary

NTT DATA North America is seeking a Customer Service and Sales Specialist to join our remote team. You will handle inbound and outbound inquiries, process applications, activate cards, update accounts, and provide product information with a customer-first mindset in a fast-paced environment.

Fluency in English and French, a high school diploma, and at least two years of customer experience are essential. You will work various shifts across Canada, with equipment provided and a strong focus on

Qualifications

• High school diploma and 2 years of customer experience.
• Bilingual in English and French with superb verbal communication.
• Active listening, analytical and problem-solving skills.
• Proficient with Microsoft Office and strong typing skills.
• Ability to multitask and work multiple assignments per shift.
• Flexible, conscientious, and able to follow directions.
• Experience in contact center or financial services is a plus.

Responsibilities

• Provide excellent service on inbound, outbound, and offline servicing channels.
• Inbound call handling and card-related support.
• Process applications, updates, and product information requests.
• Make outbound calls regarding general service inquiries.
• Stay current on product information to offer expert guidance.
• Identify customer needs and update information in the system.
• Resolve inquiries and complaints with escalation as needed.
• Follow PCI compliance standards and code of conduct.
• Achieve quality service and meet performance targets.
• Communicate program details clearly to customers.

Skills

Bilingual English-French

Active listening

Analytical skills

Problem solving

Time management

Multitasking

Customer service mindset

Team collaboration

Education

High school diploma

Tools

Microsoft Office

Job description

NTT DATA North America is seeking a Customer Service and Sales Specialist to join our remote team. You will handle inbound and outbound inquiries, process applications, activate cards, update accounts, and provide product information with a customer-first mindset in a fast-paced environment.

Fluency in English and French, a high school diploma, and at least two years of customer experience are essential. You will work various shifts across Canada, with equipment provided and a strong focus on