Bilingual Customer Service Representative

Insight Global; Canada; Remote; CAD 23,000 - 33,000; Part time

Job summary

Insight Global in Canada is seeking bilingual customer service representatives for a remote 6-month contract. You will handle 40–50 inbound calls daily, respond in French and English, and assist travelers, financial institutions, and retail customers with travel, claims, and general support.

The role requires excellent communication, problem solving, and the ability to thrive in a fast-paced environment, with training before remote work.

Qualifications

• Fluent in French and English (written and spoken).
• 6+ months of customer service or call center experience.
• Ability to thrive in a fast-paced, high-volume environment.

Responsibilities

• Handle 40–50 inbound calls per day.
• Respond in French and English via phone and email.
• Open and manage non-medical assistance cases for travelers and customers.
• Provide pre-trip assistance, travel advisory information, vaccine guidance, and benefit information.
• Assist customers with claims questions and document submission.
• Guide customers through online portals and claim submission processes.
• Troubleshoot issues and provide timely resolutions.
• Maintain accurate case notes and documentation.
• Deliver a customer-first experience with first-call resolution.

Skills

Bilingual FR/EN

Customer service

Active listening

Call center

Tools

Case management systems

Job description

Location: Remote, must reside in Canada

Job Type: 6-Month Contract Role

Pay Rate: $20.51/hour CAD

A leading organization in the travel and assistance industry is seeking Bilingual Customer Service Representatives to support customers across Canada. This is an opportunity to be part of a team that helps travelers, financial institutions, and retail customers navigate important questions and assistance needs while delivering a positive customer experience.

Responsibilities

• Handle approximately 40-50 inbound customer calls per day.
• Respond to customer inquiries via phone and email in both French and English.
• Open and manage non-medical assistance cases for travelers and customers.
• Provide pre-trip assistance, travel advisory information, vaccine guidance, and benefit information.
• Assist customers with claims-related questions and documentation.
• Guide customers through online portals and claim submission processes.
• Troubleshoot issues, identify solutions, and provide timely resolutions.
• Maintain accurate case notes and customer documentation.
• Deliver a customer-first experience focused on satisfaction and first-call resolution.

Required Qualifications

• Fluent in both French and English (written and verbal)
• 6+ months of customer service or call center experience
• Strong communication and active listening skills
• Ability to solve problems independently and think critically
• Comfortable working in a fast-paced, high-volume environment
• Strong multitasking, documentation, and organizational skills
• Ability to commit to the full training period prior to working remotely

Preferred Experience

• Travel, insurance, assistance, benefits, or claims support experience
• Customer advocacy or concierge-style customer service
• Experience supporting customers through both phone and email channels
• Familiarity with case management systems
• Experience supporting Canadian customers or financial institutions

Who We're Looking For

Customer-focused professionals who genuinely enjoy helping people

Strong communicators with empathy and professionalism

Problem-solvers who can think outside the box

Individuals who anticipate customer needs and provide proactive solutions

Team players committed to quality, training, and delivering exceptional service every day

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