Full Time Sales Associate - McArthur Glen Outlet

Brobston Group LLC; Richmond; On-site; CAD 35,000 - 52,000; Full time

Job summary

Brobston Group LLC is seeking an outlet sales professional to represent the brand through exceptional in-store and virtual client interactions in Richmond, BC. You will drive sales by cultivating and maintaining clientele, meeting monthly targets, and delivering high service standards.

Additionally, you will support store operations including inventory, merchandising, cash handling, and back-of-house tasks, ensuring visual presentation meets brand standards and POS/CRM systems are used

Qualifications

• 2-5 years luxury retail experience with an established clientele.
• Strong interpersonal, communication and customer service skills.
• Multi-tasking ability in a fast-paced environment.
• Availability to work across a 7-day store schedule.
• Experience with cash handling and key-holder responsibilities.
• POS/CRM systems proficiency.

Responsibilities

• Act as a brand ambassador delivering attentive client service in-store and virtually.
• Achieve and exceed monthly sales targets through proactive selling and follow-up.
• Manage client book and outreach, including shipments.
• Perform key-holder duties: cash handling and end-of-day procedures.
• Support inventory, merchandising, and back-of-house tasks.
• Maintain visual merchandising and product presentation standards.
• Operate POS/register and CRM/UltiPro portals as required.

Skills

Luxury retail experience

Brand ambassador

Customer service

Multi-tasking

Languages (Chinese advantageous)

Cash handling

Education

Post-secondary education preferred

Tools

POS systems

CRM systems

UltiPro portals

Job description

Summary

Join the outlet sales team to represent the brand through exceptional in-store and virtual client interactions. Drive sales performance by cultivating and maintaining clientele, meeting monthly targets, and delivering high service standards. Support store operations including inventory, merchandising, and cash/key-holder responsibilities.

Responsibilities

• Act as a brand ambassador and deliver attentive, knowledgeable client service both in-store and virtually
• Achieve and exceed monthly sales targets through proactive selling and follow-up
• Manage client book, perform outreach (calls, emails, thank-you notes) and handle out-of-town shipping
• Perform key-holder duties: open/close store, cash handling, and end-of-day procedures
• Support inventory, shipping/receiving, back-of-house tasks and special projects
• Maintain visual merchandising and product presentation standards
• Operate POS/register systems and CRM/UltiPro portals as required

Requirements

• 2-5 years luxury retail experience with an established clientele
• Strong interpersonal, communication and customer service skills; additional languages (preferably Chinese) advantageous
• Proven ability to multi-task, prioritize and work effectively in a fast-paced environment
• Availability to work across a 7-day store schedule
• Experience with cash handling, key-holder responsibilities and retail operations
• Post-secondary education preferred and proficiency with POS/CRM systems