PT Sales Supervisor - McArthurGlen Designer Outlet

LVMH; Vancouver; On-site; CAD 28,929 - 33,062; Full time

Benefits offered by this job

Comprehensive benefits package

Paid holidays and vacation

Discounts on travel and entertainment

Employee discounts on MJ products

401k matching

Job summary

LVMH is looking for a Sales Supervisor for Marc Jacobs International at McArthurGlen Designer Outlet in Richmond, Vancouver. The ideal candidate should have 3+ years of retail experience, leadership skills, and a strong focus on customer service. Responsibilities include driving sales, ensuring store standards, and coaching the team. The position offers a competitive hourly rate of $21–$24, along with a comprehensive benefits package, including discounts on MJ and LVMH products. Candidates should be flexible to work a retail schedule.

Qualifications

• 3+ years of experience in retail or sales.
• Prior leadership experience strongly preferred.
• Demonstrated verbal and written communication skills.
• Must have flexibility to work a retail schedule including evenings, weekends, and holidays.

Responsibilities

• Achieve or exceed individual and store sales KPIs.
• Deliver excellent customer experience with a customer-first mindset.
• Maintain store organization and follow all company policies.
• Build client relationships and foster a culture of collaboration.

Skills

Customer service

Sales generation

Leadership

Communication skills

Organizational skills

Time management

Retail experience

Product knowledge

Tools

Microsoft Office Suite

POS System

Job description

Marc Jacobs International, powered by the creative genius of Marc Jacobs, seeks a Sales Supervisor to join its McArthurGlen Designer Outlet in Richmond, Vancouver. The Sales Supervisor will support Management with all aspects of the store including day‑to‑day operations such as driving sales, providing exceptional customer experience, and coaching and developing the team. In partnership with Management, the Sales Supervisor supports implementation and enforcement of company policies and procedures, corporate directives and initiatives, and ensures store standards are maintained.

RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:

• Consistently achieve or exceed individual and store sales and other commercial KPIs.
• Lead the sales floor to deliver an excellent customer experience through a customer‑first mindset to build loyal customer relationships.
• Ensure the store is always guest ready – a place where clients feel comfortable, welcomed and free to be themselves.
• Build the sale to achieve KPIs by establishing yourself as an expert and go‑to source for styling expertise, seasonal trends, and product knowledge.
• Illustrate the different stages within the client journey and the core behaviors needed to provide a unique and elevated experience – all with the goal of driving repeat business.
• Demonstrate deep knowledge of the Marc Jacobs Universe inclusive of product, Brand DNA and pillars.
• Initiate regular client contact and provide prompt follow‑up on all sales, events, or client inquiries.
• Foster a culture of collaboration and open communication with colleagues and management.
• Maintain a curious and learning attitude by continuously seeking and receiving feedback from colleagues and management.
• Open and close the store according to Marc Jacobs procedure.
• Ensure both the sales floor and stockroom are well‑organized.
• Adhere to all company policies and procedures.

QUALIFICATIONS:

• 3+ years’ experience in retail, sales, or an industry‑adjacent role with a focus on customer service.
• Prior leadership experience strongly preferred.
• Experience in generating sales, building, and developing client relationships.
• Demonstrated verbal and written communication skills.
• Delivers excellence – demonstrates passion and empathy for clients, anticipates and exceeds client expectations.
• Cultivates an entrepreneurial spirit – embraces change and new opportunities while remaining true to the DNA of Marc Jacobs.
• Creative and innovative – promotes curiosity, diversity and collaboration and is open to disruptive ideas.
• Excellent organizational, follow‑up, and time‑management skills.
• Passion for the Marc Jacobs brand and product offering.
• Computer skills, including operating a POS and navigating Microsoft Office suite.
• Must have flexibility to work a retail schedule including evenings, weekends and holidays.

SALARY & BENEFITS / WHAT WE OFFER:

The compensation for this position ranges from $21 - $24 per hour. The rate of pay offered will be dependent on candidate’s relevant skills and experience. If applicable, we offer our employees a comprehensive benefits package including paid holidays, vacation time, sick and personal time, medical, dental and vision insurance, and 401k matching. We also offer discounts on travel, entertainment, and more through our partnership with PerkSpot. MJ employees also receive discounts on MJ products throughout the year, as well as access to discounts on other LVMH brands.

EEO STATEMENT

Marc Jacobs International is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, sex, sexual orientation, gender identity or expression, age, veteran status, national origin, religion, disability, or any other characteristic protected by federal, state or local law.