Full Time Store Manager - McArthur Glen Outlets

The Body Shop Canada Ltd; Richmond; On-site; CAD 47,000 - 57,000; Full time

Job summary

The Body Shop Canada Ltd in Richmond, BC is seeking a Full Time Store Manager to lead a store team, deliver retail excellence, drive sales, and create engaging customer experiences.

You will shape the store culture, coach staff, manage stock, analyze KPI data, and plan effectively to meet targets while delivering outstanding service.

Qualifications

• Experience leading a retail team.
• Proven track record meeting sales targets.
• Strong customer-focused mindset.
• Ability to analyze KPI data to drive decisions.

Responsibilities

• Lead and develop a store team to meet customer needs.
• Shape a customer-focused store experience and drive engagement.
• Solve problems proactively using available resources.
• Communicate effectively and model flexibility.
• Develop customer loyalty to strengthen brand.
• Manage stock and monitor changes.
• Use KPI data to drive sales and team performance.
• Identify and attract high-potential candidates; develop team.
• Learn about beauty market, competitors, and products.
• Work schedule includes holidays, nights, weekends.
• Flex across Sunday to Saturday.
• Experience in customer-facing role, people leadership & team development.
• Meet sales targets with planning and organizing.
• Collaborate within a feedback culture.
• Coach and develop team to drive sales.
• Experience analyzing KPI data to inform decisions.
• Microsoft Office Suite familiarity.

Skills

Store leadership

People development

Sales target attainment

Customer engagement

Communication

KPI analysis

Problem solving

Tools

Microsoft Office

Job description

Full Time Store Manager - McArthur Glen Outlets

Full Time Richmond, BC, CA

Salary: $52,000.00 Annually

Role Overview

As an inspirational leader with enthusiasm for our brand purpose, you will lead a store team to deliver retail excellence, drive strong sales results, and create engaging customer experiences.

Key Job Accountabilities:

• Lead & work as part of a successful, engaged team to best meet the needs of our customers
• Shape a customer focused store experience by leading the team to drive customer engagement through our products, campaigns & activism, bringing our brand to life
• Problem solves effectively & proactively as much as possible using available resources
• Communicate effectively & act as a flexible & responsible role model to your team
• Ensure development of customer loyalty to further build The Body Shop brand
• Manage stock; monitor & manage change
• Confidently use the data (KPI's) we provide, to make sound commercial & business decisions to successfully drive your sales & your team performance
• Identify & attract high potential candidates & develop current team members to succeed in their goals
• Interest in & passion for learning about & leveraging knowledge of the beauty market, our competitors & our products
• Schedules include holidays, nights, and weekends to meet the needs of the business
• Flexibility to work across Sunday to Saturday is required
• Experience in a customer-facing role, people leadership & team development required
• Proven ability to meet sales & performance targets with outstanding planning & organizing skills
• Ability to work collaboratively within a feedback culture
• Experience coaching & developing a successful team to drive sales
• Experience analyzing data (KPI's) to make sound business decisions required
• Comfortable with Microsoft Office Suite

Physical Requirements:

• Must be able to stand and walk for extended periods (up to 8 hours per shift)
• Ability to lift and move products up to 25 lbs.
• Frequent reaching, bending, crouching as required

The Body Shop is an equal opportunity employer and we welcome applicants from all backgrounds.