Client Advisor - Oakridge Park Mall

Brobston Group LLC; Vancouver; On-site; CAD 45,000 - 55,000; Full time

Job summary

Join brobstongroup.com as a Client Advisor in Vancouver to drive sales and build client relationships while representing the brand with a focus on luxury products. You will support store operations including shipping, receiving, and maintaining store image in a flexible schedule that includes evenings, weekends, and holidays.

The ideal candidate will have at least 3 years of retail experience and a strong service orientation, with the ability to effectively manage client relationships and utilize technology.

Qualifications

• Minimum 3 years retail experience with a focus on sales, preferably in luxury.
• Proven ability to build and maintain client books preferred.
• Computer literate and tech-savvy with the ability to learn software programs.

Responsibilities

• Meet individual and store sales targets and consignment goals.
• Use product knowledge to maximize sales and transaction value.
• Capture and maintain customer information in the database.

Skills

Retail experience

Client relationship building

Luxury product knowledge

Customer service orientation

Job description

Summary

Join the new store opening as a Client Advisor to drive sales, build and maintain client relationships, and represent the brand with a focus on luxury product knowledge and exceptional service. This role supports store operations including shipping, receiving, inventory control, and maintaining store image while working a flexible schedule that includes evenings, weekends, and holidays.

Responsibilities

• Meet individual and store sales targets and consignment goals
• Use product knowledge to maximize sales, units per transaction, and transaction value
• Capture and maintain customer information in the database and expand a client book
• Promote store events through email, phone, and personalized notes
• Consistently follow up on shipping, alterations, and client issues
• Assist with general housekeeping and upkeep of store image
• Support shipping, receiving, and inventory control as requested

Requirements

• Minimum 3 years retail experience with a focus on sales, preferably in luxury
• Proven ability to build and maintain client books preferred
• Computer literate and tech savvy with ability to learn software programs
• Service oriented with strong customer focus
• Ability to work a flexible schedule including evenings, weekends, and holidays