Guest Experience Advisor

McArthurGlen Group; Richmond; On-site; CAD 26,000 - 36,000; Part time

Job summary

McArthurGlen Group in Vancouver is hiring for our Guest Experience team. This is a permanent 30-hour-per-week, in-person role welcoming guests to the centre and representing the McArthurGlen brand on a daily basis.

You will actively engage guests, address inquiries, resolve issues, promote products and services, and maintain an organised, welcoming environment across face-to-face, email and social channels.

Qualifications

• Exceptional people skills with a passion for guest satisfaction.
• Ability to thrive in a fast-paced, customer-facing environment with administrative tasks.
• Proactive mindset and ability to take initiative to resolve issues.
• Proficient IT skills including email, Word and Excel.

Responsibilities

• Actively engage with guests, addressing inquiries and resolving issues.
• Promote additional products and services, meeting targets and delivering a positive experience.
• Handle face-to-face, email and social media feedback, building rapport and representing the brand.
• Ensure accurate completion of administrative tasks, such as online gift card orders.
• Promote a collaborative environment and prioritise guest satisfaction.

Skills

People skills

Fast-paced

Proactive

IT skills

English and Mandarin

Tools

Word

Excel

Job description

Company Description

McArthurGlen Group, Europe's leading owner, developer and manager of designer outlets, was founded in Europe in 1993 and currently manages 20+ designer outlets in 8 countries.

McArthurGlen Group, Europe's leading owner, developer and manager of designer outlets, was founded in Europe in 1993 and currently manages 20+ designer outlets in 8 countries.

Job Description

We are currently hiring for our Guest Experience team at McArthurGlen Designer Outlet Vancouver. This is a permanent 30-hour-per-week position, working 5 days on a rota basis. This is an in person, face to face role welcoming our guests to the centre. Our Guest Services teams bring a diverse range of experience, from students to retirees and all career stages in between. It's about enjoying meeting people and problem solving. Our Guest Services teams are the face of our organisation, creating extraordinary moments of joy for the millions of guests who visit our centres.

What You’ll Be Doing...

• Actively engage with guests, addressing inquiries and resolving any issues.
• Embrace a culture of "everyone leaves happy" by consistently adopting a positive, proactive and professional approach.
• Promote additional products and services, meeting targets, and delivering a positive experience for all guests.
• Proficiently handle face-to-face, email and social media feedback, establishing rapport and representing the McArthurGlen brand.
• Ensure accurate and timely completion of all administrative tasks, such as online gift card orders.
• Take ownership and uphold McArthurGlen's high standards throughout the Guest Services area, creating a welcoming environment that is well-organised and stocked with guest and brand information.
• Promote a collaborative working environment, prioritising the guest in all endeavours.

For a detailed description of the responsibilities, see the job description.

Qualifications

• Possess exceptional people skills and genuinely enjoy exceeding guest expectations.
• Thrive in a fast-paced setting with customer facing and admin task.
• Be proactive and able to make things happen.
• Have proficient IT skills including email, Word and Excel.
• Have fluent proficiency in English and Mandarin.
• Be flexible about in working hours to accommodate the full trading hours of the centre on a rota basis.

Additional Information

At McArthurGlen, we value diversity and believe that everyone is extraordinary in their own way. We are an inclusive employer and support flexible working wherever possible.

Even if you are not sure you fit all the requirements for a particular role, we’d still love to hear from you. There may be another opportunity within McArthurGlen that is more suitable for you now or in the future.

The compensation offered will depend on demonstrated skills, experience, and location. We believe in transparency. Our pay ranges are based on market benchmarks and internal equity, ensuring equitable compensation for equivalent skill levels across roles.

We're committed to creating an inclusive recruitment experience for everyone. If you need any adjustments or support during the application or interview process, please let us know.