Frontline Personal Banker & Digital Solutions

TD Bank Group; Red Deer; Hybrid; CAD 44,000 - 59,000; Full time

Job summary

TD Bank Group in Red Deer, Alberta is seeking a customer service Associate to handle day-to-day transactions, advise on TD products, and refer customers to the right team to meet their needs.

You will engage customers, educate them on digital banking, support frontline staff with cash and non-cash transactions, and contribute to a positive, compliant service culture that reflects TD's values.

Qualifications

• High School diploma or equivalent with 1+ years of relevant experience.
• IFC (Investment Funds Canada) or equivalent within 90 days of start date.
• Post-secondary degree in related field preferred.
• Proficiency in MS Office and branch software.
• Knowledge of banking solutions to advise customers.

Responsibilities

• Engage customers in day-to-day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions.
• Understand customer needs and guide customers to the right contact person for appropriate solutions while exercising good judgement in confidential matters.
• Build customer confidence in emerging digital banking trends by educating them on mobile, ATM, and online banking.
• Support the frontline staff with scheduled cash and non-cash transactions; resolve issues and report non-standard matters to management.
• Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence.
• Participate in timely and accurate completion of business processes and procedures.
• Ensure prepared documentation is accurate and compliant with regulations and TD's Code of Conduct and Ethics.
• Help build a positive and equitable work environment by promoting team effectiveness and sharing knowledge.

Skills

MS Office

Customer service

Communication

Education

High School diploma

IFC within 90 days

Post-Secondary degree (preferred)

Tools

Branch software

Job description

TD Bank Group in Red Deer, Alberta is seeking a customer service Associate to handle day-to-day transactions, advise on TD products, and refer customers to the right team to meet their needs.

You will engage customers, educate them on digital banking, support frontline staff with cash and non-cash transactions, and contribute to a positive, compliant service culture that reflects TD's values.