Banking Solutions Advisor – Customer Experience

TD; High Prairie; On-site; CAD 31,000 - 39,000; Full time

Job summary

TD Canada Trust in High Prairie, AB is hiring a Customer Experience Associate. You will perform a range of banking transactions and provide information and advice to customers to build trusted relationships.

You will process deposits, withdrawals, bill payments, and reference TD's conduct standards while identifying customer needs and promoting appropriate banking solutions. Strong communication and accuracy are essential, with a focus on service excellence.

Qualifications

• High School diploma or equivalent required.
• Experience in customer service is preferred.
• Ability to use MS Office and internet effectively.

Responsibilities

• Process financial transactions (deposits, withdrawals, bill payments) as per procedures.
• Identify customer needs and recommend banking solutions.
• Respond to and resolve customer concerns using standard procedures; escalate as needed.
• Achieve goals by promoting banking products and completing tasks accurately.
• Build positive customer relationships through clear, courteous communication.

Skills

Customer service

Communication

MS Office

Time management

Initiative

Education

High School diploma

Undergraduate degree or equivalent

Tools

MS Office

Job description

TD Canada Trust in High Prairie, AB is hiring a Customer Experience Associate. You will perform a range of banking transactions and provide information and advice to customers to build trusted relationships.

You will process deposits, withdrawals, bill payments, and reference TD's conduct standards while identifying customer needs and promoting appropriate banking solutions. Strong communication and accuracy are essential, with a focus on service excellence.