Frontline Banking Customer Experience Specialist

TD; Sainte-Marthe-sur-le-Lac; Vor Ort; CAD 47.000 - 59.000; Teilzeit

Zusammenfassung

TD Canada Trust is seeking a Customer Experience Associate to join a branch and deliver an outstanding banking experience. You will process transactions, understand customer needs, and advise on suitable solutions while maintaining accuracy and compliance.

The role emphasizes delivering quality service, supporting teammates, and contributing to a positive work environment with opportunities for growth and development within TD.

Qualifikationen

• High School diploma and/or 1+ years of relevant experience.
• MS Office knowledge (Word, Excel, Outlook) and internet.
• Strong administration, organizational, planning and time management skills.

Aufgaben

• Process financial transactions like deposits, withdrawals, and bill payments as per procedures.
• Understand customer needs to recommend banking solutions.
• Respond and resolve customers’ concerns using standard procedures.
• Promote banking solutions to achieve goals and complete processes accurately.
• Connect with customers to advise on banking solutions clearly.
• Promote an equitable, respectful team environment and participate in personal development.
• Support the team by staying dedicated and updating on routine activities.

Kenntnisse

MS Office

Customer service

Communication

Time management

Detail oriented

Teamwork

Ausbildung

High School diploma

Undergraduate degree or equivalent

Tools

Microsoft Excel

Jobbeschreibung

TD Canada Trust is seeking a Customer Experience Associate to join a branch and deliver an outstanding banking experience. You will process transactions, understand customer needs, and advise on suitable solutions while maintaining accuracy and compliance.

The role emphasizes delivering quality service, supporting teammates, and contributing to a positive work environment with opportunities for growth and development within TD.