Frontline Banking Customer Experience Specialist

TD; Canada; On-site; CAD 44,000 - 56,000; Full time

Job summary

A leading banking institution in Montreal is seeking a Customer Experience Associate to enhance customer interactions. In this role, you will process financial transactions accurately and provide tailored banking solutions. Ideal candidates will possess excellent communication skills and strong organizational abilities. This position offers a comprehensive rewards package, including competitive compensation and opportunities for professional growth. Join us to contribute to a positive customer experience in a dynamic environment.

Benefits

Comprehensive health benefits

Career development opportunities

Competitive compensation

Qualifications

• High School diploma and/or 1+ years of relevant experience.
• Strong administration and organizational skills.
• Proficient in MS Office (Word, Excel, Outlook).
• Dynamic communicator with established customer experience skills.

Responsibilities

• Process financial transactions accurately.
• Understand and determine customer needs.
• Resolve customers' concerns using standard procedures.
• Promote banking solutions to achieve assigned goals.
• Deliver quality customer experiences.

Skills

Administration skills

Customer experience skills

Organizational skills

Time management

MS Office proficiency

Education

High School diploma

Undergraduate degree

Job description

A leading banking institution in Montreal is seeking a Customer Experience Associate to enhance customer interactions. In this role, you will process financial transactions accurately and provide tailored banking solutions. Ideal candidates will possess excellent communication skills and strong organizational abilities. This position offers a comprehensive rewards package, including competitive compensation and opportunities for professional growth. Join us to contribute to a positive customer experience in a dynamic environment.