Front Store Supervisor: Lead Customer Service & Merchandising

Shoppers Drug Mart Inc.; Ottawa; On-site; CAD 25,000 - 28,000; Part time

Benefits offered by this job

Purchase discount

Flexible schedules

Competitive pay

Online learning

Job summary

Shoppers Drug Mart Inc. is seeking a role that focuses on managing customer service functions, cash handling, and merchandising within a locally owned, community-focused store in Ottawa.

You will support cashiers, ensure accurate transactions, and uphold store policies while maintaining a welcoming store image. Responsibilities include training staff, preventing losses, handling inquiries, and promoting surveys.

Qualifications

• Customer service focus and ability to assist store guests.
• Cash handling and operating POS system accurately.
• Merchandising skills to maintain clean, organized shelves.
• Strong problem solving to resolve customer issues within guidelines.
• Excellent organization and time management for daily tasks.

Responsibilities

• Manage customer service functions, including cashiers and merchandising.
• Ensure cashier/merchandising staff follow store policies and procedures.
• Train cashiers/merchandisers in job functions.
• Provide ongoing guidance and instruction.
• Maintain loss prevention standards and cash handling accuracy.
• Assist with store image, housekeeping, and safety requirements.

Skills

Customer service

Cash handling

Merchandising

Problem solving

Organized

Time management

Tools

POS system

Job description

Shoppers Drug Mart Inc. is seeking a role that focuses on managing customer service functions, cash handling, and merchandising within a locally owned, community-focused store in Ottawa.

You will support cashiers, ensure accurate transactions, and uphold store policies while maintaining a welcoming store image. Responsibilities include training staff, preventing losses, handling inquiries, and promoting surveys.