Front Store Leader: Service, Cash & Merchandising

Shoppers Drug Mart Inc.; Hamilton; Sur place; CAD 25 000 - 28 000; Plein temps

Résumé du poste

Shoppers Drug Mart Inc. in Hamilton, Ontario is seeking an associate to manage customer service functions, including cashier and merchandising, while upholding store standards and policies.

The role involves supervising cashier and merchandising staff, training, loss prevention, and ensuring a high-quality customer experience. It offers opportunities to handle clerical tasks and banking duties as needed in a busy community store.

Qualifications

• Planning, Judgement and Decision Making
• Independent thinking as it relates to organizing store
• Problem solving is essential to ensure customer satisfaction

Responsabilités

• Ensures cashier and merchandising staff comply with store policies and operating procedures
• Trains cashiers in job functions
• Provides on-going guidance and instruction
• Ensures all loss prevention standards are implemented and manages daily cash office inventory and cashier tracking, including tracking sheets and PC Optimum procedures
• Ensures store employees present proper image to the public in accordance with Uniform Policy
• Answers inquiries regarding location of product, rainchecks, etc.
• Resolves customer issues according to established guidelines (refunds, exchanges)
• Promotes the CSI Survey
• Ensures shelves are clean and organized with proper rotation
• Ensures product displays are set up and taken down as directed by the AFSM/FSM
• Ensures standards of housekeeping and store image are maintained
• Complies with Health and Safety requirements
• May be asked to perform clerical and banking duties
• Complies with all store policies and procedures
• Complies with loss prevention policies and procedures and ensures they are executed in the store
• Perform other duties as required including Cashier duties when necessary

Connaissances

Computer literacy

Time management

Organized

Product knowledge

Description du poste

Shoppers Drug Mart Inc. in Hamilton, Ontario is seeking an associate to manage customer service functions, including cashier and merchandising, while upholding store standards and policies.

The role involves supervising cashier and merchandising staff, training, loss prevention, and ensuring a high-quality customer experience. It offers opportunities to handle clerical tasks and banking duties as needed in a busy community store.