Front Store Lead: Customer Service & Merchandising

Shoppers Drug Mart Inc.; Calgary; Hybrid; CAD 22,000 - 24,000; Full time

Benefits offered by this job

Flexible schedules

Employee discount

Competitive pay

Online learning through Academy

Job summary

Shoppers Drug Mart Inc. is seeking a store team member to manage customer service functions, including cash handling, cashier supervision, and merchandising.

The role focuses on maintaining store image, policy compliance, and high guest satisfaction within a locally owned and operated setting connected to a national brand. Responsibilities include training cashiers, enforcing loss prevention standards, assisting customers with inquiries, and ensuring shelves and displays are tidy and up to date.

Qualifications

• Planning, Judgement and Decision Making
• Independent thinking as it relates to organizing store
• Problem solving is essential to ensure customer satisfaction

Responsibilities

• Manages cashier/merchandising staff and store policies and operating procedures
• Trains cashiers/merchandisers in job functions
• Provides on-going guidance and instruction
• Ensures loss prevention standards are implemented and manages daily cash office inventory
• Answers inquiries regarding product location, rainchecks, refunds, exchanges
• Maintains shelves clean and organized; ensures displays are set up and taken down as directed
• Complies with all store policies, procedures and health and safety requirements
• May perform clerical and banking duties and handle cashier duties when necessary

Skills

Planning

Judgement & Decision Making

Independent thinking

Problem solving

Customer focus

Job description

Shoppers Drug Mart Inc. is seeking a store team member to manage customer service functions, including cash handling, cashier supervision, and merchandising.

The role focuses on maintaining store image, policy compliance, and high guest satisfaction within a locally owned and operated setting connected to a national brand. Responsibilities include training cashiers, enforcing loss prevention standards, assisting customers with inquiries, and ensuring shelves and displays are tidy and up to date.