Front Store Supervisor — Customer Experience Leader

Shoppers Drug Mart; City of Moncton; Hybrid; CAD 22,000 - 25,000; Full time

Benefits offered by this job

Purchase discount program

Flexible schedules

Online learning through Academy

Job summary

Shoppers Drug Mart in City of Moncton, NB, is hiring a store associate to deliver health, beauty and convenience services with the customer at the centre of everything you do. This role focuses on managing customer service functions, including cash, cashiers and merchandising, while upholding store policies, training staff, and maintaining outlet standards for image and safety.

You will participate in loss prevention, handle inquiries, assist with banking duties when needed and contribute to a

Qualifications

• Planning, judgement and decision making are essential to organize store operations.
• Independent thinking helps in prioritizing tasks and handling unexpected situations.
• Problem solving is essential to ensure customer satisfaction.

Responsibilities

• Managing the customer service functions, including cash, cashiers and merchandising.
• Ensures cashier/merchandising staff comply with all store policies and operating procedures
• Trains cashiers/merchandisers in job functions
• Provides on-going guidance and instruction
• Ensures all loss prevention standards are implemented, manages daily cash office inventory and cashier tracking
• Answers inquiries regarding location of product, rainchecks, etc.
• Resolves customer issues according to established guidelines (refunds, exchanges, etc.)
• Promotes the CSI Survey
• Ensures shelves are clean and organized with proper rotation
• Ensures product displays are set up and taken down as directed by AFSM/FSM
• Ensures standards of housekeeping and store image are maintained
• Complies with all Health and Safety requirements
• May be asked to perform clerical and banking duties
• Complies with all store policies and procedures
• Complies with loss prevention policies and procedures and ensures they are executed in the store
• Perform other duties as required including Cashier duties when necessary

Skills

Planning, Judgement & Decision Making

Independent thinking

Problem solving

Job description

Shoppers Drug Mart in City of Moncton, NB, is hiring a store associate to deliver health, beauty and convenience services with the customer at the centre of everything you do. This role focuses on managing customer service functions, including cash, cashiers and merchandising, while upholding store policies, training staff, and maintaining outlet standards for image and safety.

You will participate in loss prevention, handle inquiries, assist with banking duties when needed and contribute to a