Front Store Supervisor: Customer & Merchandising Lead

Shoppers Drug Mart; Ottawa; On-site; CAD 25,000 - 28,000; Full time

Benefits offered by this job

Purchase discount program

Flexible schedules

Online learning through Academy

Job summary

Shoppers Drug Mart is seeking a Store Associate/Assistant to help deliver health, beauty and convenience services in the Ottawa area. The role emphasizes customer-focused service, adherence to store policies, loss prevention, merchandising, and daily store operations.

The candidate should be computer literate, organized, and possess strong time management skills with knowledge of products and supplies. Accommodation is available upon request for applicants with disabilities.

Qualifications

• Planning, judgement and decision making are required.
• Independent thinking as it relates to organizing the store.
• Problem solving is essential to ensure customer satisfaction.

Responsibilities

• Ensures cashier/merchandising staff comply with all store policies and operating procedures.
• Trains cashiers/merchandisers in job functions.
• Provides on-going guidance and instruction.
• Ensures all loss prevention standards are implemented, manages daily cash office inventory and cashier tracking, tracking sheets, PC Optimum procedures.
• Ensures store employees present proper image to the public in accordance with Uniform Policy.
• Answers inquiries regarding location of product, rainchecks, etc.
• Resolves customer issues according to established guidelines (refunds, exchanges, etc.).
• Promotes the CSI Survey.
• Ensures shelves are clean and organized with proper rotation.
• Ensures product displays are set up and taken down as directed by the AFSM/FSM.
• Ensures standards of housekeeping and store image are maintained.
• Complies with all Health and Safety requirements.
• May be asked to perform clerical and banking duties.
• Complies with all store policies and procedures.
• Complies with loss prevention policies and procedures and ensures they are executed in the store.
• Perform other duties as required including Cashier duties when necessary.

Skills

Planning and decision making

Independent thinking

Problem solving

Computer literate

Organized

Time management

Product knowledge

Job description

Shoppers Drug Mart is seeking a Store Associate/Assistant to help deliver health, beauty and convenience services in the Ottawa area. The role emphasizes customer-focused service, adherence to store policies, loss prevention, merchandising, and daily store operations.

The candidate should be computer literate, organized, and possess strong time management skills with knowledge of products and supplies. Accommodation is available upon request for applicants with disabilities.