Front Store Leader: Customer Experience & Growth

Shoppers Drug Mart; Eastern Ontario; On-site; CAD 56,000 - 68,000; Full time

Benefits offered by this job

Purchase discount program

Competitive pay

Online learning through Academy

Job summary

Shoppers Drug Mart in Cornwall is seeking a Front Store Manager to lead all non-pharmacy operations, drive exceptional customer service, and manage profitability. You will oversee staffing, scheduling, and daily store activities to deliver a superior shopping experience for our customers.

The role emphasizes coaching, budgeting, and aligning with our core values while ensuring strong team engagement and performance. This is a full-time on-site position in Cornwall, Ontario.

Qualifications

• Experience leading a retail team in a fast-paced environment.
• Ability to manage budgets, labor, and inventory.
• Proven track record of coaching and developing staff.

Responsibilities

• Maintain Store Standards to optimize customer experience and profitability.
• Lead staffing and scheduling using Workforce Management tools.
• Drive store performance and ensure objectives are met across departments.
• Coach and develop team members, uphold core values and culture.
• Analyze financials and implement efficiency improvements.

Skills

Staff leadership

Budgeting

Inventory control

Staff coaching

Store operations

Scheduling

Customer experience

Job description

Shoppers Drug Mart in Cornwall is seeking a Front Store Manager to lead all non-pharmacy operations, drive exceptional customer service, and manage profitability. You will oversee staffing, scheduling, and daily store activities to deliver a superior shopping experience for our customers.

The role emphasizes coaching, budgeting, and aligning with our core values while ensuring strong team engagement and performance. This is a full-time on-site position in Cornwall, Ontario.