Front Store Lead: Customer Care & Merchandising

Shoppers Drug Mart; Oshawa; On-site; CAD 45,000 - 55,000; Full time

Job summary

A leading health and beauty retailer is looking for a Customer Service Manager to oversee customer service operations and enhance store efficiency. The successful candidate will manage cashiers and merchandising staff, resolve customer complaints, and maintain the store's image. Strong problem-solving and organizational skills are essential. Join our community-focused team and enjoy competitive pay, flexible schedules, and employee discounts.

Benefits

Competitive pay

Flexible schedules

Employee discounts

Online learning opportunities

Qualifications

• Skill in planning and decision making.
• Ability to solve problems to ensure customer satisfaction.
• Competency in organizing the store efficiently.

Responsibilities

• Manage customer service functions, including cash handling.
• Ensure compliance with loss prevention standards.
• Train staff in job functions and provide guidance.
• Resolve customer issues according to established guidelines.
• Maintain cleanliness and organization of store shelves.

Skills

Planning

Problem solving

Decision making

Independent thinking

Organizational skills

Time management

Tools

Computer literacy

Job description

A leading health and beauty retailer is looking for a Customer Service Manager to oversee customer service operations and enhance store efficiency. The successful candidate will manage cashiers and merchandising staff, resolve customer complaints, and maintain the store's image. Strong problem-solving and organizational skills are essential. Join our community-focused team and enjoy competitive pay, flexible schedules, and employee discounts.