Front Office Supervisor - Hotel

Dakota Dunes Resort; Saskatoon; On-site; CAD 42,000 - 62,000; Full time

Job summary

The Front Office Supervisor will oversee the daily operations of the front desk, ensuring excellent guest service, smooth check-in/check-out, and effective handling of guest concerns. Strong communication, leadership, and hospitality passion are essential to drive standout experiences.

Candidate should have supervisory experience in a hotel setting, proficiency in Opera and MS Office, and be able to work varied shifts including evenings and weekends.

Qualifications

• Associate or bachelor’s degree in hospitality management or related field preferred.
• Minimum 3 years work experience in front desk or guest services; at least 2 years in a supervisory role.
• Strong leadership and team management skills.
• Excellent verbal and written communication skills.
• Proficient in Opera and Microsoft Office.
• Ability to handle difficult situations with professionalism and tact.
• Strong organizational skills and attention to detail.
• Ability to multitask and manage time in a fast-paced environment.
• Availability to work varied shifts, including evenings, weekends, and holidays.

Responsibilities

• Oversee daily front desk operations including scheduling, training, and performance support.
• Ensure professional, welcoming check-in/out experiences.
• Respond to guest inquiries, concerns, and special requests.
• Motivate and mentor front office staff to maintain high service levels.
• Coordinate with housekeeping and maintenance to address guest needs.
• Maintain accurate records of guest interactions and financial transactions.
• Assist with cash handling and balancing reports.
• Support hotel initiatives and ensure front desk area is clean and organized.

Skills

Leadership

Communication

Customer service

Organizational skills

Multitasking

Education

Hospitality degree (associates or bachelor)

Tools

Opera

Microsoft Office

Job description

Job Summary:

The Front Office Supervisor will oversee the daily operations of the frontdesk department, ensuring exceptional guest service, efficientcheck-in/check-out process, and effective resolution of guest concerns. Theideal candidate will possess excellent communication skills, a strongleadership ability, and a passion for delivering outstanding hospitalityexperiences.

Responsibilities:

• Supervisethe daily operations of the front desk team, including scheduling, training,coaching, and performance support of Front Desk Agents.
• Ensureall guests receive a professional, welcoming, and efficient check-in andcheck-out experience in accordance with hotel standards.
• Respondpromptly and professionally to guest inquiries, concerns, complaints, andspecial requests to ensure guest satisfaction.
• Motivate,mentor, and support front office staff in delivering exceptional customerservice and maintaining a positive work environment.
• Monitorfront desk operations to ensure compliance with hotel policies, procedures, andservice standards.
• Identifyopportunities to improve operational efficiency, workflow, and overall guestexperience.
• Serveas the primary liaison between guests and various hotel departments to ensureguest needs and expectations are met.
• Coordinatewith housekeeping, maintenance, and other departments to address guest requestsand operational requirements in a timely manner.
• Handleescalated guest concerns, emergencies, and difficult situations withprofessionalism, discretion, and sound judgment.
• Maintainaccurate records of guest interactions, financial transactions, incidents, andoperational activities, and prepare required reports for management.
• Assistwith cash handling, balancing reports, and ensuring accuracy of billing andpayment transactions.
• Supportmanagement in implementing hotel initiatives, policies, and operationalprocedures.
• Ensurethe front desk area is clean, organized, and maintained in a professionalmanner at all times.
• Participatein staff meetings, training sessions, and performance evaluations as required.
• Performother related duties as assigned by management to support hotel operations andguest satisfaction.

Qualifications:

• Associateor bachelor’s degree in hospitality management or related field preferred
• Minimumof 3 years work experience in front desk or guest services role in a hotel orresort setting with at least 2 years in a supervisory role
• Strongleadership and team management skills.
• Excellentverbal and written communication skills
• Proficientin using Opera and Microsoft Office
• Abilityto handle difficult situations with professionalism and tact
• Strongorganizational skills and attention to detail
• Abilityto multitask and manage time effectively in a fast-paced environment
• Availabilityto work varied shifts, including evenings, weekends, and holidays as needed.

Visa Requirements:

Mustbe legally authorized to work in Canada. Dakota Dunes Resort is unable toassist candidates in obtaining Canadian work authorization.

Employment Equity Opportunity

This position is part of a dedicated employment equity initiative. We stronglyencourage candidates from Whitecap Dakota Nation and other Indigenouscommunities including First Nations, Métis, and Inuit to apply. If you wish tobe considered under this initiative, please self-identify in your application.

Our Commitment to Diversity, Inclusion & Reconciliation

At Dakota Dunes Resort, we believe that the strength of our team lies in itsdiversity. We are committed to fostering an inclusive environment that respectsthe unique backgrounds, perspectives, and talents of the individual. As anEqual Opportunity Employer, we are dedicated to providing equal access toopportunities. We welcome applications from all qualified candidates.

We acknowledge that we are ontreaty land. These treaties serve to govern our relationships with Indigenouspeople. We come together today on Treaty 6 territory, which is the traditionalterritory of the Cree, Saulteaux, Stoney Nakota, Dakota peoples.

We alsoacknowledge the traditional homeland of the Metis and honor theircontributions.

It is important that we recognizethat we all have benefits and responsibilities under these agreements. Weacknowledge the harms and injustices of the past and present. We dedicate ourefforts to working together in a spirit of collaboration and reconciliation. Weare all treaty people.