Reservation Agent - Hotel

Dakota Dunes Resort; Saskatoon; On-site; CAD 32,000 - 42,000; Full time

Job summary

Dakota Dunes Resort in Canada is seeking a friendly Hotel Reservation Agent to assist guests with room bookings and to provide information about the hotel and its services, ensuring a positive experience from the first point of contact.

Responsibilities include handling inquiries by phone and email, creating, modifying, and canceling reservations, coordinating with Front Desk, and promoting packages and amenities.

Qualifications

• Previous hotel, reservations, customer service or hospitality experience is an asset.
• Excellent communication and interpersonal skills.
• Strong attention to detail and organizational skills.
• Ability to multitask and work in a fast-paced environment.
• Professional telephone and email etiquette.
• Comfortable working with computers and hotel reservation systems.
• Strong problem-solving and customer service skills.
• Ability to work independently as well as part of a team.
• Flexible availability, including evenings, weekends, and holidays as required.
• Bilingualism or additional languages are considered an asset.

Responsibilities

• Handle incoming reservation inquiries by phone, email, and other booking channels.
• Create, modify, and cancel guest reservations accurately.
• Provide guests with information regarding room types, rates, packages, amenities, policies, and hotel services.
• Assist guests in selecting accommodations that best meet their needs.
• Confirm reservation details and ensure all guest information is entered accurately into the hotel reservation system.
• Respond to guest questions and requests in a timely and professional manner.
• Promote hotel services, upgrades, packages, and other opportunities when appropriate.
• Coordinate with the Front Desk and other departments to ensure a smooth guest experience.
• Maintain accurate reservation records and follow hotel procedures.
• Handle special requests and communicate them to the appropriate departments.
• Assist with group bookings and small group inquiries as required.
• Process payments, deposits, and other reservation-related transactions when applicable.
• Maintain a professional and welcoming attitude at all times.
• Follow hotel standards for customer service, privacy, and confidentiality.

Skills

Communication skills

Interpersonal skills

Attention to detail

Organizational skills

Multitasking

Telephone etiquette

Email etiquette

Computer proficiency

Reservation systems

Problem solving

Teamwork

Flexibility schedule

Bilingual abilities

Tools

Reservation software

Job description

About the Position

We are looking for a friendly,professional, and customer-focused Hotel Reservation Agent to joinour team. The successful candidate will be responsible for assisting guestswith room reservations, providing information about the hotel and its services,and ensuring each guest receives a positive experience from the first point ofcontact.

Key Responsibilities

• Handle incoming reservation inquiries by phone,email, and other booking channels.
• Create, modify, and cancel guest reservationsaccurately.
• Provide guests with information regarding roomtypes, rates, packages, amenities, policies, and hotel services.
• Assist guests in selecting accommodations that bestmeet their needs.
• Confirm reservation details and ensure all guestinformation is entered accurately into the hotel reservation system.
• Respond to guest questions and requests in a timelyand professional manner.
• Promote hotel services, upgrades, packages, andother opportunities when appropriate.
• Coordinate with the Front Desk and otherdepartments to ensure a smooth guest experience.
• Maintain accurate reservation records and followhotel procedures.
• Handle special requests and communicate them to theappropriate departments.
• Assist with group bookings and small groupinquiries as required.
• Process payments, deposits, and otherreservation-related transactions when applicable.
• Maintain a professional and welcoming attitude atall times.
• Follow hotel standards for customer service,privacy, and confidentiality.

Qualifications & Skills

• Previous hotel, reservations, customer service, orhospitality experience is considered an asset.
• Excellent communication and interpersonal skills.
• Strong attention to detail and organizationalskills.
• Ability to multitask and work in a fast-pacedenvironment.
• Professional telephone and email etiquette.
• Comfortable working with computers and hotelreservation systems.
• Strong problem-solving and customer service skills.
• Ability to work independently as well as part of ateam.
• Flexible availability, including evenings,weekends, and holidays as required
• Bilingualism or additional languages are consideredan asset.

Visa Requirements:

Mustbe legally authorized to work in Canada. The hotel is unable to assistcandidates in obtaining Canadian work authorization.

Employment Equity Opportunity

This position is part of a dedicated employment equity initiative. We stronglyencourage candidates from Whitecap Dakota Nation and other Indigenouscommunities—including First Nations, Métis, and Inuit—to apply. If you wish tobe considered under this initiative, please self-identify in your application.

Our Commitment to Diversity,Inclusion & Reconciliation

At Dakota Dunes Resort, we believe that the strength of our team lies in itsdiversity. We are committed to fostering an inclusive environment that respectsthe unique backgrounds, perspectives, and talents of the individual. As anEqual Opportunity Employer, we are dedicated to providing equal access toopportunities. We welcome applications from all qualified candidates.

We acknowledge that we are ontreaty land. These treaties serve to govern our relationships with Indigenouspeople. We come together today on Treaty 6 territory, which is the traditionalterritory of the Cree, Saulteaux, Stoney Nakota, Dakota peoples. We alsoacknowledge the traditional homeland of the Metis and honor theircontributions.

It is important that we recognizethat we all have benefits and responsibilities under these agreements. Weacknowledge the harms and injustices of the past and present. We dedicate ourefforts to working together in a spirit of collaboration and reconciliation. Weare all treaty people.