Front Office Supervisor: Guest Experience & Training

The Fairmont Jasper Park Lodge; Municipality of Jasper; On-site; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Free attraction access

Friends & family discounts

Hotel & dining discounts

Mental health resources

Job summary

The Fairmont Jasper Park Lodge is seeking an Assistant Front Office Manager for Jasper Forest Park Hotel to start April 2026. You will supervise front desk operations, guide a team, and ensure exceptional guest service while coordinating with Housekeeping, Maintenance and F&B departments.

The role requires 2–5 years in a major hotel with supervisory experience, strong communication, and familiarity with Room Master or similar hotel accounting software.

Qualifications

• 2-5 years experience in a major hotel
• 1 year experience in a supervisory role
• Good communication skills, both verbal and written
• Knowledge of hotel computer accounting programs, such as Room Master
• Basic computer skills

Responsibilities

• Oversee smooth and correct front desk operations
• Monitor check-ins for individuals and groups, ensuring guest satisfaction
• Coordinate actions with Housekeeping, Maintenance and F&B
• Train Front Office staff and maintain emergency procedures readiness
• Handle guest complaints and prevent recurrence to secure repeat visits

Skills

Front Office

Guest Service

Leadership

Training

Communication

Tools

Room Master

Job description

The Fairmont Jasper Park Lodge is seeking an Assistant Front Office Manager for Jasper Forest Park Hotel to start April 2026. You will supervise front desk operations, guide a team, and ensure exceptional guest service while coordinating with Housekeeping, Maintenance and F&B departments.

The role requires 2–5 years in a major hotel with supervisory experience, strong communication, and familiarity with Room Master or similar hotel accounting software.