Front Office Manager

Coast Hotels Limited; Chilliwack; Hybrid; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Ambassador hotel discounts

Extended health and dental benefits

Leadership development opportunities

Career advancement opportunities

Job summary

Coast Chilliwack Hotel by APA is seeking a Front Office Manager to lead the Front Office team and drive guest satisfaction at Coast Chilliwack Hotel by APA in Chilliwack, BC. You will oversee daily operations, staff development, and ensure services meet brand standards while optimizing guest experiences.

The role emphasizes strong leadership, operational oversight, and collaboration with other departments to enhance performance and guest satisfaction.

Qualifications

• Previous Front Office leadership experience.
• Strong leadership, coaching, and team-development skills.
• Excellent communication and guest service abilities.
• Strong business, organizational, and analytical skills.
• Ability to make sound decisions in a fast-paced environment.
• Experience with hotel systems and operational reporting.
• Commitment to employee engagement and guest satisfaction.
• Flexibility to support hotel operations as required.

Responsibilities

• Manage all Front Office operations and team members.
• Recruit, train, develop, and coach employees.
• Ensure exceptional guest service standards are maintained.
• Monitor guest satisfaction and implement improvements.
• Manage scheduling, labor costs, and departmental budgets.
• Oversee reservations, cash handling, and daily reporting.
• Resolve escalated guest concerns and service issues.
• Collaborate with hotel departments to achieve operational objectives.
• Ensure compliance with company policies and brand standards.
• Perform other duties as assigned.

Skills

Front Office leadership

Leadership

Communication

Guest service

Business acumen

Decision making

Hotel systems

Employee engagement

Adaptability

Tools

PMS systems

Job description

Coast Chilliwack Hotel by APA, 45920 First Ave, Chilliwack, British Columbia, Canada

Job Description

At Coast Hotels, we believe our Ambassadors (employees) are at the heart of creating refreshingly local exceptional guest experiences. We are proud to live our core values by fostering an inclusive workplace where diverse perspectives and backgrounds strengthen our team, our service, and our connection to the communities we serve.

Your next career move comes with travel perks. Enjoy exclusive Ambassador hotel discounts at Coast Hotels and APA Hotels while building your career with a company that invests in its people.

We're looking for a Front Office Manager who will provide leadership and direction for the Front Office team while ensuring exceptional guest experiences and operational excellence. You will contribute to the overall success of the hotel by managing front office operations, developing team members, and driving guest satisfaction at Coast Chilliwack Hotel by APA.

What Makes This Role Exciting?

• Earn competitive wages and enjoy extended health and dental benefits.
• Lead a high-impact department that shapes the guest experience.
• Develop and mentor a successful team.
• Influence hotel performance and service excellence.
• Build a rewarding hospitality leadership career with Coast Hotels.

What You'll Do

• Manage all Front Office operations and team members.
• Recruit, train, develop, and coach employees.
• Ensure exceptional guest service standards are maintained.
• Monitor guest satisfaction and implement improvements.
• Manage scheduling, labor costs, and departmental budgets.
• Oversee reservations, cash handling, and daily reporting.
• Resolve escalated guest concerns and service issues.
• Collaborate with hotel departments to achieve operational objectives.
• Ensure compliance with company policies and brand standards.
• Perform other duties as assigned.

What You Bring

• Previous Front Office leadership experience.
• Strong leadership, coaching, and team-development skills.
• Excellent communication and guest service abilities.
• Strong business, organizational, and analytical skills.
• Ability to make sound decisions in a fast-paced environment.
• Experience with hotel systems and operational reporting.
• Commitment to employee engagement and guest satisfaction.
• Flexibility to support hotel operations as required.

Coast Hotels offers a variety of benefits, including competitive wages & benefits, employee discounts, training & development, career advancement opportunities& more!

Coast Hotels is committed to creating an inclusive and accessible workplace for all candidates and Ambassadors.
If you require accommodation during the hiring process, please let us know.

Coast Hotels would like to thank all interested applicants
Only those selected for an interview will be contacted

NO PLACE LIKE COAST !

Coast Chilliwack Hotel by APA, 45920 First Ave, Chilliwack, British Columbia, Canada