Front Office Manager: Elevate Guest Experience

Coast Hotels Limited; Chilliwack; Hybrid; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Ambassador hotel discounts

Extended health and dental benefits

Leadership development opportunities

Career advancement opportunities

Job summary

Coast Chilliwack Hotel by APA is seeking a Front Office Manager to lead the Front Office team and drive guest satisfaction at Coast Chilliwack Hotel by APA in Chilliwack, BC. You will oversee daily operations, staff development, and ensure services meet brand standards while optimizing guest experiences.

The role emphasizes strong leadership, operational oversight, and collaboration with other departments to enhance performance and guest satisfaction.

Qualifications

• Previous Front Office leadership experience.
• Strong leadership, coaching, and team-development skills.
• Excellent communication and guest service abilities.
• Strong business, organizational, and analytical skills.
• Ability to make sound decisions in a fast-paced environment.
• Experience with hotel systems and operational reporting.
• Commitment to employee engagement and guest satisfaction.
• Flexibility to support hotel operations as required.

Responsibilities

• Manage all Front Office operations and team members.
• Recruit, train, develop, and coach employees.
• Ensure exceptional guest service standards are maintained.
• Monitor guest satisfaction and implement improvements.
• Manage scheduling, labor costs, and departmental budgets.
• Oversee reservations, cash handling, and daily reporting.
• Resolve escalated guest concerns and service issues.
• Collaborate with hotel departments to achieve operational objectives.
• Ensure compliance with company policies and brand standards.
• Perform other duties as assigned.

Skills

Front Office leadership

Leadership

Communication

Guest service

Business acumen

Decision making

Hotel systems

Employee engagement

Adaptability

Tools

PMS systems

Job description

Coast Chilliwack Hotel by APA is seeking a Front Office Manager to lead the Front Office team and drive guest satisfaction at Coast Chilliwack Hotel by APA in Chilliwack, BC. You will oversee daily operations, staff development, and ensure services meet brand standards while optimizing guest experiences.

The role emphasizes strong leadership, operational oversight, and collaboration with other departments to enhance performance and guest satisfaction.