Front Office Supervisor

Coast Hotels Limited; Calgary; Hybrid; CAD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive wages

Employee discounts

Training & development

Career advancement opportunities

Job summary

Coast Hotels is seeking a Front Office Supervisor in Calgary to lead the front desk team and ensure superior guest service across all operating hours. You will handle check-ins/outs, VIP requests, and staff coaching to uphold service standards.

Requirements include 1–3 years in hospitality, a Bachelor’s or Diploma in Hospitality, and strong English communication. The role offers competitive wages, benefits, and potential career growth.

Qualifications

• Bachelor's Degree or Diploma in Hospitality or equivalent combination of education and experience.
• Excellent communication (written, oral English and listening), and customer service skills
• Ability to lead and motivate others
• Strong problem resolution skills and conflict resolution skills to resolve issues within a functional area
• Experience dealing with fast-paced customer-service environments
• Exemplifies Coast’s core values and enjoys working in a culture of accountability
• Able to work a flexible schedule, which includes evenings, weekends, holidays and some overnights

Responsibilities

• Demonstrates a superior customer service attitude with internal/external contacts, which includes listening to and understanding the needs of guests; anticipating and addressing guest concerns and requirements; looking for opportunities to exceed guest expectations; and escalating issues as necessary
• Supervises front desk operations and handles administrative duties such as, performing check-in and check-out of guests, handling guest concerns, assisting with the arrivals and departures of groups and tours, and storing luggage
• Reviews daily arrivals list and checks VIP notes and other special guest requests Monitors the quality of work and provides feedback on the degree to which operational standards are met
• Communicates goals to others, including team members, other Leaders, etc
• Reviews departmental plan and performance on a quarterly basis to identify areas for improvement that would contribute to enhanced business performance and to identify opportunities that would support business growth
• Other duties as required

Skills

Customer service

Communication

Leadership

Conflict resolution

Problem solving

Hospitality industry

Education

Bachelor's Degree or Diploma in Hospitality

Job description

Coast Calgary University Area Hotel by APA, 1804 Crowchild Trail NW, Calgary, Alberta, Canada

Job Description

At Coast Hotels, we believe our Ambassadors (employees) are at the heart of creating refreshingly local exceptional guest experiences. We are proud to live our core values by fostering an inclusive workplace where diverse perspectives and backgrounds strengthen our team, our service, and our connection to the communities we serve.

The Front Office Supervisor will contribute to the overall success of the hotels by leading and maintaining Guest Services standards for the front office, by anticipating guest needs and providing friendly, efficient, and superior customer service during all guest interactions. This role requires availability across all operating hours of the property.
Responsibilities:

• Demonstrates a superior customer service attitude with internal/external contacts, which includes listening to and understanding the needs of guests; anticipating and addressing guest concerns and requirements; looking for opportunities to exceed guest expectations; and escalating issues as necessary
• Supervises front desk operations and handles administrative duties such as, performing check-in and check-out of guests, handling guest concerns, assisting with the arrivals and departures of groups and tours, and storing luggage
• Reviews daily arrivals list and checks VIP notes and other special guest requests Monitors the quality of work and provides feedback on the degree to which operational standards are met
• Communicates goals to others, including team members, other Leaders, etc
• Reviews departmental plan and performance on a quarterly basis to identify areas for improvement that would contribute to enhanced business performance and to identify opportunities that would support business growth
• Other duties as required

Skills/Knowledge/Experience:

• 1-3 years of related experience in the hospitality industry
• Bachelor's Degree or Diploma in Hospitality or equivalent combination of education and experience
• Excellent communication (written, oral English and listening), and customer service skills
• Ability to lead and motivate others
• Strong problem resolution skills and conflict resolution skills to resolve issues within a functional area
• Aware of and understands how all areas of the business interact and how own area impacts and is impacted by other areas
• Experience dealing with fast-paced customer-service environments
• Exemplifies Coast’s core values and enjoys working in a culture of accountability
• Able to work a flexible schedule, which includes evenings, weekends, holidays and some overnights

Coast Hotels offers a variety of benefits, including competitive wages & benefits, employee discounts, training & development, career advancement opportunities& more!

Coast Hotels is committed to creating an inclusive and accessible workplace for all candidates and Ambassadors.
If you require accommodation during the hiring process, please let us know.

Coast Hotels would like to thank all interested applicants
Only those selected for an interview will be contacted
NO PLACE LIKE COAST !

Coast Calgary University Area Hotel by APA, 1804 Crowchild Trail NW, Calgary, Alberta, Canada