Front Desk Agent

Coast Hotels Limited; Victoria; Hybrid; CAD 32,000 - 52,000; Full time

Benefits offered by this job

Competitive wages & benefits

Employee discounts

Training & development

Career advancement opportunities

Job summary

Coast Victoria Hotel & Marina by APA is seeking a Front Desk Agent to deliver exceptional guest service and administrative support at the Coast Victoria hotel in British Columbia. You will manage check-ins/outs, assist guests, and handle inquiries while maintaining accuracy in data entry, billing, and daily reports.

The role requires a professional appearance, strong communication, and flexibility to work evenings, weekends, and some nights.

Qualifications

• Advanced communication, interpersonal, and customer service skills.
• Technical aptitude.
• Beginner level in the use of MS Office Suite.

Responsibilities

• Provides customer service and handles administrative duties such as the check-in and check-out of guests, handling guest concerns, assisting with arrivals and departures of groups and tours and luggage storage.
• Follows established procedures and policies when completing tasks.
• Receives, sorts and distributes incoming mail.
• Prepares and sends courier packages and ensures accurate billing and records.
• Orders office supplies and maintains inventory levels.
• Acts as an Ambassador for Coast, greeting guests and handling basic inquiries.
• Demonstrates a customer service attitude with internal/external contacts.
• Provides basic data entry and transaction handling service for the Front Office.
• Inputs data accurately into the appropriate database.
• Produces statistics and reports on the data per standard formats.
• Reports discrepancies in room rates, payment information and credit arrangements to appropriate manager for follow up.
• Verifies the accuracy of daily inputs, including payment transactions, and submits daily shift audit for review by the night audit.
• Handles cash, cheques, credit and debit card transactions in accordance with hotel policies.

Skills

Customer service

Interpersonal skills

Communication

Technical aptitude

Education

Secondary School Diploma

Tools

MS Office Suite

Job description

Coast Victoria Hotel & Marina by APA, 146 Kingston St, Victoria, British Columbia, Canada

Job Description

Posted Tuesday, August 18, 2026 at 10:00 AM

At Coast Hotels, we believe our Ambassadors (employees) are at the heart of creating refreshingly local exceptional guest experiences. We are proud to live our core values by fostering an inclusive workplace where diverse perspectives and backgrounds strengthen our team, our service, and our connection to the communities we serve.

The Front Desk Agent will contribute to the overall success of the hotel by providing superior customer service and administrative support to the Front Office.

Responsibilities:

• Provides customer service and handles administrative duties such as the check-in and check-out of guests, handling guest concerns, assisting with the arrivals and departures of groups and tours and luggage storage
• Follows established procedures and policies when completing tasks
• Receives, sorts and distributes incoming mail
• Prepares and sends courier packages and ensures accurate billing and records
• Orders office supplies and maintains inventory levels
• Acts as an Ambassador for Coast, including greeting guests and handling basic inquiries
• Demonstrates a customer service attitude with internal/external contacts
• Provides basic data entry and transaction handling service for the Front Office
• Inputs data accurately into the appropriate database
• Produces statistics and reports on the data as per standard formats
• Reports discrepancies in room rates, payment information and credit arrangements to appropriate manager for follow up
• Verifies the accuracy of their daily inputs, including payment transactions, and submits their daily shift audit for review by the night audit
• Handles cash, cheques, credit and debit card transactions in accordance with hotel policies
• Other duties as required

Skills/Knowledge/Experience:

• Minimum 1 year experience in similar position preferred
• Secondary School Diploma
• Advanced communication, interpersonal, and customer service skills
• Technical aptitude
• Beginner level in the use of MS Office Suite
• Professional appearance and attitude
• Bondable
• Exemplifies Coast's core values and enjoys working in a culture of accountability
• Able to work a flexible schedule which includes evenings, weekends and some nights

Coast Hotels offers a variety of benefits, including competitive wages & benefits, employee discounts, training & development, career advancement opportunities& more!

Coast Hotels is committed to creating an inclusive and accessible workplace for all candidates and Ambassadors. If you require accommodation during the hiring process, please let us know.

Coast Hotels would like to thank all interested applicants
Only those selected for an interview will be contacted

Coast Victoria Hotel & Marina by APA, 146 Kingston St, Victoria, British Columbia, Canada