Assistant Front Office Manager

Fairmont Hotels & Resorts; Whistler; On-site; CAD 64,000 - 67,000; Full time

Benefits offered by this job

Subsidized staff accommodation

Complimentary meal in staff cafeteria

Employee Travel Program

Golf/Ski passes

Job summary

Fairmont Chateau Whistler, nestled at the base of Blackcomb Mountain in Whistler, is seeking an Assistant Front Office Manager to lead, train, and recognize the Front Office team in delivering exceptional guest service.

You will supervise daily operations, ensure staffing and scheduling, resolve guest concerns, and uphold service standards in a luxury resort setting, reporting to the Front Office Manager. Salary range CAD 64,000–CAD 67,000 per year, based on experience.

Qualifications

• Service focused personality and guest‑centric approach.
• Leadership experience in a front office or similar setting.
• Familiarity with Opera or related front-office systems.
• Strong interpersonal and problem‑solving abilities; lead by example.

Responsibilities

• Lead, train, and recognize Front Office team to ensure exceptional guest service.
• Assist the Front Office Manager in all aspects of the department and uphold standards.
• Handle guest concerns promptly and coordinate with departments to create memorable experiences.
• Manage staffing and scheduling of Front Office colleagues in line with productivity guidelines.

Skills

Service oriented

Leadership experience

Interpersonal skills

Problem solving

Education

Hospitality management degree

Tools

Opera PMS

Job description

Company Description

Nestled at the base of Blackcomb Mountain, just two hours north of Downtown Vancouver, Fairmont Chateau Whistler defines mountain luxury. Offering ski-in, ski-out convenience in the winter, and an on-site championship golf course in the summer, we are Canada’s year-round outdoor adventure destination. Additionally, we are Whistler's largest conference resort hotel, offering 5 unique dining outlets, a slope-side Health Club, and 519 guestrooms and suites.

Company Description

Nestled at the base of Blackcomb Mountain, just two hours north of Downtown Vancouver, Fairmont Chateau Whistler defines mountain luxury. Offering ski-in, ski-out convenience in the winter, and an on-site championship golf course in the summer, we are Canada’s year-round outdoor adventure destination. Additionally, we are Whistler's largest conference resort hotel, offering 5 unique dining outlets, a slope-side Health Club, and 519 guestrooms and suites.

Job Description

Assistant Front Office Manager

Providing engaging, sincere, personalized service is one of the ways our Front Office colleagues are turning moments into memories for our guests. Showcase your interpersonal strengths as an Assistant Front Office Manager, where you will lead, train, and recognize your team in support of exceptional guest service.

Salary Range: $64,000 - $67,000 per annum, based on previous experience and education.

Job Duties Include

• Consistently offer professional, friendly, and engaging service
• Assist the Front Office Manager in all aspects of the department and ensure service standards are followed
• Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
• Ensure proper staffing and scheduling of all Front Office colleague in accordance to productivity and guidelines

Qualifications

• Service focused personality is essential
• Previous experience in a similar leadership role is an asset
• Prior experience working with Opera or a related system
• Strong interpersonal and problem solving abilities and the ability to lead by example
• Degree or Diploma in Hospitality Management is an asset

Job Perks & Benefits

• Subsidized staff accommodation provided
• Complimentary meal in our staff cafeteria per shift
• Access to our Employee Travel Program, with discounts on room rates and food & beverage at Fairmont & Accor properties worldwide
• Hotel leisure benefits including Golf/Ski passes

Additional Information

Visa Requirements

To progress with your application, you must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [e-mail].