Part Time / Full Time Front Desk Agent

Steinbachonline; Swift Current; On-site; CAD 2,066,400 - 3,030,720; Full time

Benefits offered by this job

Competitive wages and benefits

Employee discounts

Training & development

Career advancement opportunities

Job summary

Coast Hotels is seeking a Front Desk Agent to deliver superior customer service and administrative support at the Front Office. You will check guests in and out, assist with group arrivals, handle inquiries, and manage data entry and transactions.

The role requires strong communication and interpersonal skills, a professional appearance, and flexibility to work days, evenings, weekends, and some nights. Prior front desk experience is preferred in a customer-focused environment.

Qualifications

• Minimum 1 year experience in a similar position preferred.
• Secondary School Diploma.
• Advanced communication, interpersonal, and customer service skills.
• Beginner level proficiency in the use of MS Office Suite.
• Professional appearance and attitude.
• Exemplifies Coast’s core values and enjoys working in a culture of accountability.
• Ability to work a flexible schedule which may include days, evenings, weekends, and some nights.

Responsibilities

• Provide customer service and handle administrative duties such as check-in/check-out of guests, handle guest concerns, assist with group arrivals/departures, and provide luggage storage.
• Follow established procedures and policies when completing tasks.
• Act as an Ambassador for Coast, greeting guests and handling basic inquiries.
• Provide basic data entry and transaction handling for the Front Office.
• Input data accurately into the appropriate database.
• Produce statistics and reports on the data as per standard formats.
• Report discrepancies in room rates, payment information and credit arrangements to the appropriate manager for follow up.
• Verify the accuracy of daily inputs, including payment transactions, and submit the daily shift audit for review by the night audit.
• Handle cash, cheques, credit and debit card transactions in accordance with hotel policies.
• Perform other duties as required.

Skills

Customer service

Communication skills

Interpersonal skills

Professional appearance

Flexibility

Education

Secondary School Diploma

Tools

MS Office Suite

Job description

Coast Hotels is a dynamic and growing brand. Our culture is rooted in our values, leadership accountability, and the growth and development of our Ambassadors. The Front Desk Agent will contribute to the overall success of the hotel by providing superior customer service and administrative support to the Front Office.

Responsibilities

• Provide customer service and handle administrative duties such as the check-in and check-out of guests, handle guest concerns, assist with the arrivals and departures of groups and tours, and provide luggage storage.
• Follow established procedures and policies when completing tasks.
• Act as an Ambassador for Coast, including greeting guests and handling basic inquiries.
• Provide basic data entry and transaction handling service for the Front Office.
• Input data accurately into the appropriate database.
• Produce statistics and reports on the data as per standard formats.
• Report discrepancies in room rates, payment information and credit arrangements to the appropriate manager for follow up.
• Verify the accuracy of daily inputs, including payment transactions, and submit the daily shift audit for review by the night audit.
• Handle cash, cheques, credit and debit card transactions in accordance with hotel policies.
• Perform other duties as required.

Skills/Knowledge/Experience

• Minimum 1 year experience in a similar position preferred.
• Secondary School Diploma.
• Advanced communication, interpersonal, and customer service skills.
• Beginner level proficiency in the use of MS Office Suite.
• Professional appearance and attitude.
• Exemplifies Coast’s core values and enjoys working in a culture of accountability.
• Ability to work a flexible schedule which may include days, evenings, weekends, and some nights.

Benefits

Coast Hotels offers a variety of benefits, including competitive wages & benefits, employee discounts, training & development, career advancement opportunities & more!

Eligibility

Applicants must be a Canadian Resident legally entitled to work in Canada with a valid drivers’ licence and access to a reliable vehicle. The chosen candidate will be subject to a Background Check that includes a Criminal Record Check. Out of country applications will not be considered, nor will resumes submitted via an Immigration Agency.