Front End Team Lead: Elevate Service & Ops

Walmart Inc.; Niagara Falls; On-site; CAD 24,000 - 34,000; Full time

Job summary

Walmart Canada is seeking a Front End Associate to lead customer-focused department processes at our Niagara Falls location. The role emphasizes greeting customers, guiding product selections, resolving issues, and promoting services.

You will supervise front-end coverage, review schedules, and drive daily team huddles for goals and productivity. This position requires strong communication, a dedication to safety, and the ability to train and develop associates.

Qualifications

• Greeting customers in a polite and friendly manner.
• Assist customers by promoting products/services and locating merchandise.
• Resolve customer issues and refer concerns when appropriate.
• Lead front-end operations with proper coverage and breaks.
• Communicate with the team during daily huddles and provide updates and goals.

Responsibilities

• Provide excellent customer service and promote products.
• Ensure safe work processes and follow emergency procedures.
• Address customer and associate concerns with guidance.
• Coordinate front-end coverage and supervise breaks.
• Review schedules with People Lead and manage GTA/Workday tasks.
• Develop associates through teaching and training and provide feedback.
• Lead daily team huddles and track productivity and goals.
• Contribute to a safe, clean work environment and secure displays.

Skills

Customer service

Communication

Sales promotion

Team coordination

Job description

Walmart Canada is seeking a Front End Associate to lead customer-focused department processes at our Niagara Falls location. The role emphasizes greeting customers, guiding product selections, resolving issues, and promoting services.

You will supervise front-end coverage, review schedules, and drive daily team huddles for goals and productivity. This position requires strong communication, a dedication to safety, and the ability to train and develop associates.