Front End Team Lead: Coaching & Customer Experience

Walmart Canada; Manitoba; On-site; CAD 25,000 - 35,000; Full time

Job summary

Walmart Canada in Ville Saint Laurent, QC, is seeking an associate to assist in leading the Front End and department processes, respond to problems, and develop associates through teaching and training while ensuring a high level of customer service and task completion.

Responsibilities include planning department activities, assisting on the sales floor, coordinating breaks, leading daily huddles, and driving safety and efficiency across teams.

Qualifications

• Age – 16 or older

Responsibilities

• Providing excellent Customer Service by greeting all customers in a polite and friendly manner, assisting customers by promoting products/services, locating merchandise and making purchase decisions, resolving customer issues and referring concerns where appropriate.
• Ensures safe work processes and emergency procedures are followed ie. Safe lifting techniques, cleanliness of area, evacuations, down registers, emergency codes, theft etc.
• Handles customer and associate concerns and provides guidance as required.
• Delegate, assist and follow up overall front-end operations, ensuring proper coverage, coordinating breaks.
• Review completed schedules with People Lead.
• Tours assigned areas with the Coach and team associates to alidate and identify training opportunities. Develops associates through teaching and training and provides feedback as needed.
• Ensure strong communication with associates, leads the daily Team Huddle at the start of each shift, and provide the team with updates, set goals, and track productivity. ie scanning accuracy, productivity, company programs and initiatives, discounts, credit card service, Walmart Protection Plan, charity events, etc.
• Contributes to a safe, clean and hazard free work environment through adherence to Company policy and procedures, including the completion of safety sweep logs and ensuring displays and fixtures are secure and free of debris.
• Complete GTA/Workday tasks and supports Management.
• Partner with Coach/People Lead to facilitate performance management and growth conversations for Associates. Supports recruiting and hiring new associates.

Skills

Customer Service

Job description

Walmart Canada in Ville Saint Laurent, QC, is seeking an associate to assist in leading the Front End and department processes, respond to problems, and develop associates through teaching and training while ensuring a high level of customer service and task completion.

Responsibilities include planning department activities, assisting on the sales floor, coordinating breaks, leading daily huddles, and driving safety and efficiency across teams.