Front-End Ops & Customer Experience Lead

Walmart Canada; Ottawa; On-site; CAD 17,047 - 24,280; Full time

Job summary

A leading retail corporation is seeking a Customer Service Manager in Ottawa, Canada. The role focuses on ensuring exceptional customer service, coordinating front-end operations, and maintaining compliance with operational standards. Candidates must be at least 16 years old. The position offers competitive pay starting at CA$15.00/hr, with responsibilities including handling customer concerns, overseeing associates, and training staff. This is a vital role in promoting customer loyalty and ensuring a positive shopping experience.

Qualifications

• Age 16 or older.

Responsibilities

• Ensures safe work processes and emergency procedures are followed.
• Handles customer and associate concerns and provides guidance as required.
• Monitors all front-end associates ensuring proper coverage, coordinating breaks.
• Provides training to associates on systems and company procedures.
• Oversees purchase, return and exchange transactions.
• Ensures all EAS systems are functioning to standard.
• Prepares registers for opening and closing daily.
• Oversees and promotes all company sponsor programs and initiatives.

Job description

A leading retail corporation is seeking a Customer Service Manager in Ottawa, Canada. The role focuses on ensuring exceptional customer service, coordinating front-end operations, and maintaining compliance with operational standards. Candidates must be at least 16 years old. The position offers competitive pay starting at CA$15.00/hr, with responsibilities including handling customer concerns, overseeing associates, and training staff. This is a vital role in promoting customer loyalty and ensuring a positive shopping experience.