Front-End Customer Service Manager — Leadership & Loyalty

Walmart Inc.; Charlottetown; On-site; CAD 21,000 - 30,000; Full time

Job summary

Walmart Canada is seeking a Customer Service Manager in Charlottetown, PEI to lead front end operations, deliver exceptional service, and support a positive shopping experience. You will drive guest loyalty while ensuring compliance with corporate programs and standards.

You will supervise safety, training, cash handling, and loss prevention while coordinating schedules and promoting Walmart initiatives to staff and customers.

Qualifications

• Lead front end operations to deliver customer service.
• Ensure compliance with company programs and standards.
• Open to working evenings, weekends and holidays.

Responsibilities

• Safety, Security, and Emergency Readiness: follow safe practices and procedures.
• Customer and Associate Support: resolve issues professionally.
• Front End Coverage and Operations: ensure adequate associate coverage.
• Associate Training and Development: train on systems and procedures.
• Transaction Oversight and Compliance: supervise purchases and returns.
• EAS and Loss Prevention Support: ensure EAS systems function properly.
• Cash Management and Register Controls: open/close registers and audits.
• Promote Company Programs and Initiatives: support credit cards and discount programs.
• Flexibility (Availability/Work Schedule): adapt to shifts including evenings/weekends.

Skills

Leadership

Front end operations

Customer service

Training

Cash handling

Loss prevention

Scheduling

Compliance

Safety

Job description

Walmart Canada is seeking a Customer Service Manager in Charlottetown, PEI to lead front end operations, deliver exceptional service, and support a positive shopping experience. You will drive guest loyalty while ensuring compliance with corporate programs and standards.

You will supervise safety, training, cash handling, and loss prevention while coordinating schedules and promoting Walmart initiatives to staff and customers.