front desk supervisor

The Kenrick Hotel; Banff; On-site; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Dental plan

Health care plan

Bonus

Gratuities

Group insurance benefits

Life insurance

On-site housing options

Job summary

The Kenrick Hotel invites applications for a Front Desk Agent to warmly welcome guests, check them in and out, assign rooms, and handle reservations with accuracy and courtesy in a busy Banff setting, ensuring a smooth arrival experience.

You will respond to guest requests, resolve complaints, coordinate with housekeeping and maintenance, maintain computer systems and records, and contribute to a consistently high level of guest satisfaction through proactive service.

Qualifications

• Experience at a hotel front desk or guest services.
• Proficient with basic computer systems and MS Outlook.
• Strong communication and organizational skills.

Responsibilities

• Co-ordinate activities with other work units or departments
• Establish work schedules and procedures
• Perform front desk duties
• Register arriving guests and assign rooms
• Respond to complaints of guests
• Receive payment for goods or services

Skills

MS Outlook

Computer and technology knowledge

Education

Secondary (high) school graduation certificate

Job description

Overview

Languages

English

Education

• Secondary (high) school graduation certificate

Experience

1 year to less than 2 years

Work setting

• Hotel, motel, resort

Responsibilities

Tasks

• Co-ordinate activities with other work units or departments
• Establish work schedules and procedures
• Perform same duties as workers supervised
• Prepare and submit reports
• Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality
• Assist clients/guests with special needs
• Co-ordinate, assign and review work
• Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery
• Requisition materials and supplies
• Respond to complaints of guests
• Register arriving guests and assign rooms
• Receive and deliver items and messages for guests
• Prepare and submit progress and other reports
• Perform front desk duties
• Confirm transportation and accommodation reservations
• Receive payment for goods or services

Supervision

• Staff in various areas of responsibility

Experience and specialization

Computer and technology knowledge

• MS Outlook

Additional information

• Attention to detail
• Large workload
• Tight deadlines
• Work under pressure

Personal suitability

• Accurate
• Client focus
• Dependability
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Initiative
• Interpersonal awareness
• Judgement
• Organized
• Team player

Benefits

Health benefits

• Dental plan
• Health care plan

Financial benefits

• Bonus
• Gratuities
• Group insurance benefits
• Life insurance

Other Benefits

• On-site housing options

Employment groups

This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:

Support for newcomers and refugees

• Supports newcomers and/or refugees with foreign credential recognition

Support for youths

• Offers mentorship, coaching and/or networking opportunities for youth

Support for Indigenous people

• Develops and maintains relationships with indigenous communities, indigenous-owned businesses and organizations