hotel manager

Best Western Cowichan Valley Inn; Duncan; On-site; CAD 90,000 - 130,000; Full time

Benefits offered by this job

Relocation costs covered by employer

Hotel, motel, resort facilities

Job summary

Best Western Cowichan Valley Inn in Duncan, BC is seeking an experienced hotel operations supervisor to oversee daily front desk activities and staffing. You will implement policies, supervise staff, and ensure smooth, guest‑centric service across all departments.

The role involves budgeting, marketing coordination, and coordinating maintenance to meet high standards in a fast paced environment. Prior hospitality leadership is preferred and relocation support may be offered.

Qualifications

• College education or equivalent experience in hospitality is required.
• Experience in hotel operations and staff supervision is preferred.
• Strong communication and customer service skills are essential.

Responsibilities

• Develop and implement policies and procedures for daily operations
• Recruit and hire staff and supervise team members
• Conduct performance reviews and training sessions
• Perform front desk duties and balance cash reports
• Prepare budgets and monitor revenues and expenses
• Coordinate marketing activities and events
• Oversee maintenance and facility management
• Ensure health and safety regulations are followed
• Address guests' complaints and assist visitors with special needs
• Plan, organize, direct and evaluate daily operations

Skills

Excellent oral communication

Excellent written communication

Attention to detail

Efficient interpersonal skills

Team player

Organized

Dependability

Reliability

Flexibility

Initiative

Client focus

Education

College/CEGEP or equivalent experience

Experience in hospitality management

Job description

Overview

Repetitive tasks

Languages

English

Education

• College/CEGEP or equivalent experience

Experience

1 year to less than 2 years

Work setting

• On site

Work must be completed at the physical location. There is no option to work remotely.

• Relocation costs covered by employer
• Hotel, motel, resort

Budgetary responsibility

$1,500,001 - $4,000,000

Responsibilities

• Develop and implement policies and procedures for daily operations
• Recruit and hire staff
• Supervise staff
• Conduct performance reviews
• Conduct training sessions
• Perform front desk duties
• Prepare budgets and monitor revenues and expenses
• Prepare marketing plans
• Implement marketing activities
• Arrange for and oversee maintenance activities
• Enforce policies and procedures
• Address customers' complaints or concerns
• Assist clients/guests with special needs
• Develop and implement business plans
• Establish work schedules
• Manage events
• Organize and maintain inventory
• Participate in marketing plans and implementation
• Negotiate with clients for catering or use of facilities
• Enforce provincial/territorial liquor legislation and regulations
• Ensure health and safety regulations are followed
• Cost products and services
• Balance cash and complete balance sheets, cash reports and related forms
• Provide customer service
• Negotiate arrangements with suppliers for food and other supplies
• Determine type of services to be offered and implement operational procedures
• Plan, organize, direct, control and evaluate daily operations

Supervision

More than 20 people

Additional information

• Fast‑paced environment
• Work under pressure
• Tight deadlines
• Attention to detail
• Combination of sitting, standing, walking
• Standing for extended periods
• Large workload
• Repetitive tasks
• Handling heavy loads
• Physically demanding

Personal suitability

• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Initiative
• Team player
• Accurate
• Dependability
• Reliability
• Organized

Employment groups

This employer promotes equal employment opportunities for all job applicants, including those self‑identifying as a member of these groups:

• Support for newcomers and refugees
  • Does not require Canadian work experience
• Support for youths
  • Offers on‑the‑job training tailored to youth
• Supports for visible minorities
  • Provides diversity and cross‑cultural training to create a welcoming work environment for members of visible minorities