Front Desk Specialist — Customer-First Support

Trail Appliances AB/SK; Edmonton; On-site; CAD 23,000 - 26,000; Full time

Benefits offered by this job

Health & dental benefits

Personal care days

Statutory holidays off

Employee & family assistance program

Staff incentives and rewards

Employee discounts

Job summary

Trail Appliances is seeking a Receptionist to be the first point of contact for customers, delivering a welcoming experience in-person and over the phone. You will support a positive atmosphere, uphold our service standards, and collaborate with the Customer Service Team to reflect Trail Appliances’ values.

The role requires 2-3 years in administrative or customer service roles, strong communication skills, and proficiency with MS Office.

Qualifications

• 2-3 years of experience in administrative, reception, or customer service roles.
• Strong verbal and written communication skills.
• Proficient in MS Office and comfortable with technology.
• Ability to multitask in a fast-paced environment while maintaining attention to detail.
• Positive attitude, strong work ethic, and a passion for helping customers.

Responsibilities

• Greet customers in person and over the phone, creating a positive and lasting first impression.
• Answer and direct customer calls, ensuring messages reach the appropriate person promptly.
• Guide in-store customers to the correct department or team member.
• Perform general administrative tasks as assigned.
• Support a welcoming and organized front desk environment.

Skills

Verbal communication

Written communication

MS Office

Multitasking

Customer service

Tools

MS Office

Job description

Trail Appliances is seeking a Receptionist to be the first point of contact for customers, delivering a welcoming experience in-person and over the phone. You will support a positive atmosphere, uphold our service standards, and collaborate with the Customer Service Team to reflect Trail Appliances’ values.

The role requires 2-3 years in administrative or customer service roles, strong communication skills, and proficiency with MS Office.